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2 Ways to Write a Review on Google

Last Updated: September 27, 2023 Fact Checked

Using Google on a Computer

Using google maps on mobile, using google maps on a computer, google review template and examples, expert q&a.

This article was co-authored by wikiHow staff writer, Darlene Antonelli, MA . Darlene Antonelli is a Technology Writer and Editor for wikiHow. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 589,687 times. Learn more...

Did you just have the best steak of your life? Did you just experience the worst service at your local bar? Was the tour you just took informative and fun? Let the world know! You can review almost any service using Google Reviews. This wikiHow article teaches you how to write reviews on Google using a computer or your Android or iPhone.

Things You Should Know

• You can leave a review on Google using your computer or the Google Maps app on your phone or tablet.
• If you're using a phone, open the place you want to review in Google Maps, then tap the star rating under "Reviews".
• If you're using your computer, click "Write a review" when you search for the place in Google Maps, then leave your review.

• Some general manufacturer names like "Flonase" won't work, but specific product names, like "Flonase Sensimist" will. If you don't know the name and brand of the product you want to write a review about, you shouldn't write the review because you could end up writing a review for a similar, but not the same, product!
• This method works for reviewing movies, products, and places!

• Depending on the type of review, you may or may not see a Add Photos button.

• If you want to add photos or videos from your phone, tap Add photos & videos below the text box.

• If you want to read your review, you'll find it by opening Google Maps, then go to Contribute > View your profile .
• To delete a review in Google Maps, go to Contribute > View your profile > See all reviews > ⋮ (Android) or … (iPhone/iPad) > Delete review . [1] X Research source

• A new window will open.

• Click Add photos if there are pictures on your computer, in Google Drive, or in Google Photos that you'd like to include.

• If you want to read your review, you'll find it by opening Google Maps on your computer, then going to ☰ > Your contributions > Reviews .
• To delete a review in Google Maps, go to ☰ > Your contributions > Reviews > ⋮ > Delete review . [2] X Research source

Video . By using this service, some information may be shared with YouTube.

• If your review isn't posting, then it may not follow Google's review policy . Thanks Helpful 0 Not Helpful 1
• Tap or click the thumbs-up icon to "like" a review from someone else. Thanks Helpful 0 Not Helpful 0
• If you see an inappropriate review, tap or click the three-dot menu icon next to the review and select Report . Thanks Helpful 0 Not Helpful 0

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• ↑ https://support.google.com/maps/answer/6230175?hl=en&co=GENIE.Platform%3DiOS&oco=0
• ↑ https://support.google.com/maps/answer/6230175?hl=en&co=GENIE.Platform%3DDesktop&oco=0

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How to Write a Review on Google

Help others by sharing your experience

Leaving a restaurant or local business after having experienced exceptionally good or bad service may inspire you to write a review of your experience. Doing so helps other potential patrons know what to expect from that establishment. A popular place to leave reviews, due to its visibility, is Google. 

When you look for a business on the search engine, the ratings are one of the first things to come up. So how can you add your voice and share your own experience?

Google reviews is a feature on Google Maps , and as long as you have your own Google account you can start writing online reviews for businesses you’ve visited. There is even a chance to become what’s called a Local Guide, and you can get points for each review you leave to increase your level and visibility on review pages. 

In this article, we’ll walk you through how to write reviews, and how the Local Guide program works.

Leaving a review for any place you’ve visited is easy. You just need a Gmail account. If the establishment you visited doesn’t have a page on Google Maps, you also have the ability to add it to leave your review. 

Here’s how to leave a new review on Google:

• In the Google search engine, search for the business name that you visited. You can also use a mobile device to do this in a browser, or on the Google Maps app for Android or iPhone.
• If the establishment has a Google business profile, it will come up as the first result. If it is a chain store, make sure to double-check the address of the location you visited. Next to the star rating of the business, click on the number of reviews. 

• The business’s reviews page will open in a pop-up. In the top-right corner, click on the Write a review button. 

• Select the number of stars you want to rate the business, 1 being the worst and 5 being the best. You can’t leave empty stars, so you’ll need to select at least 1. Underneath that, you can expand on your rating and describe your experience. Under the text box, you can also add pictures if you have any. 

• When you’ve finished your rating and review, click on Post and it will be posted to the business’s review page. 

Now that you’ve written your review, others will be able to see it by scrolling through the reviews section. Google may place your review higher or lower depending on how recent it is compared to others’ reviews, your influence as a Local Guide, or how a user chooses to have the reviews sorted. 

How to Become a Local Guide

If you frequent Google review pages, you may notice that some people have a Local Guide tag. This can place their review above other customer reviews, especially if they have reviewed many places. If you want to become a Local Guide yourself, the process is actually very simple. 

• Go to maps.google.com/localguides . 
• Click on the Get Started button. 

• On the next page, enter your city. Then check the boxes below to agree to the terms. Then, click on the Become a Local Guide button. 

• You will automatically be redirected to your contributions page on Google Maps. From here, you can see your Local Guide level. 

Underneath your Local Guide level, you’ll see the amount of points you have. You earn points by contributing to Google Maps, which includes reviews. You can earn extra points for things like reviews with over 200 characters, adding a photo or video, and responding to others’ questions on a business review page. 

You can earn a Local Guide badge once you hit level 4, or 250 points from contributions. With each level, you’ll get a new badge, all the way up to level 10. Points don’t expire, however, if a contribution you make is removed by Google for violating their content policy, your points for that contribution may be taken as well.

How to Find, Edit and Delete Reviews

If you decide you reviewed a business unfairly, or made a mistake in your review, deleting or editing it may be necessary. Thankfully, it’s easy to find your past reviews and delete or edit any of them. 

• Go to Google Maps. 
• Click on the three bars in the top-left corner. 

• Click on Your contributions from the menu. 

• Your profile will come up. From here, click on Reviews . 

• Find the review you want to delete or edit from the list, and click on the three dots in the top-right corner of the review. 

• Click on Edit Review or Delete Review . If you want to add a picture, you can also click on Add Photo . 
• If you choose Delete Review, a confirmation will pop up and you can select Delete to confirm the deletion. 

• If you choose Edit Review , your previous review will pop up and you can edit the star rating and the written review. You can also add photos here. 

Help Others by Writing Google Reviews

Posting reviews on Google for businesses can help others looking for stores or restaurants find the best ones to suit their needs. So leaving honest reviews about places you visit can make it easy for potential customers to know what to expect. Customer feedback can also help small business owners out by leaving positive reviews to let them know what they’re doing well, and where they could improve. 

Since she was a child, Kayla has had a fascination with technology, video games, and filmmaking. Growing up she wrote on multiple personal blogs about these topics, enjoying the process of breaking down technical concepts. Most recently her focus has shifted to writing, and Kayla now reviews and writes technology, video editing, and gaming related articles. Read Kayla's Full Bio

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• Main content

How to review any business or attraction on Google with Google Maps

• You can write Google reviews for restaurants, attractions, and other locations on Google Maps.
• Your Google review can help others find information and will appear on your "About me" page.
• You can restrict your profile if you want your Google reviews to be hidden to the general public.

If you want to share your opinion — whether positive or negative — about a business, you can write a Google review. On the Google Maps website and mobile app, you can share reviews, add photos, and select a star rating for any business or location listed on the platform.

Here's how to write a Google review, why reviews are important, what the rules are, and what happens after you post a review.

How to write a Google review on Google Maps

To write a Google review on the Google maps website or mobile app, follow these steps:

1. Make sure you're signed into your Google account.

2. Go to maps.google.com or open the Google Maps mobile app.

3. Search for the place you want to review and click or tap on it to bring up the overview page.

4. On the Google Maps website, in the left sidebar, scroll down to the Review summary section and click Write a review .

5. On the Google Maps mobile app, tap the Reviews tab at the top of the page, and in the Rate & review section, tap on the stars.

6. On both the website and mobile app, you'll then be taken to a page where you can add a star rating, write a review in the text area, and upload photos.

7. Once you've finished writing your review, click or tap Post and your review will be made public.

Why are Google reviews important?

As long as your Google review is honest, you can use it to share your experience with others. If the experience was pleasant, you can help others discover and enjoy it as well. 

Furthermore, it can also help the business or attraction, thanks to the positive rating and testimony your review will give. 

If, on the other hand, you had a negative experience, your Google review could just be what saves others their valuable time and money on something you believe won't offer them the value they're looking for.

The rules of posting a Google review

In order for your review to stay up on Google Maps, it has to follow Google's rules . That means everything in your review has to be accurate, on-topic, and can't use defamatory language. 

Your review can't be faked, copied, or stolen from someone else. It also can't be sexually explicit, offensive, or represent a conflict of interest (for example, users can't review their own business and reviewers can't be paid for their reviews.)

Users can report a review if it appears to violate the rules, and if Google agrees with that assessment, the company reserves the right to take it down, and may even suspend or delete "abusive accounts."

What happens after you post a Google review

Your reviews are public, so other people will be able to see your " About me " page, as well as other reviews and ratings you've posted, including any photos you added to those.

And if you're a part of Local Guides , which is essentially Google's version of Yelp, you can also earn points for creating reviews — points that lead to badges on your profile, as well as "early access" to new Google features. 

If you're trying to review a place that isn't listed, Local Guides is also how you'll add the location to Google Maps so you can review it.

How to hide your Google reviews

If for any reason you want to hide your reviews from the general public, you can do so on both the website and mobile app. You'll be restricting your account, meaning that only people you approve to be your followers can see the reviews you've posted.

To hide Google reviews on the Google Maps website:

1. Go to the Google Maps website .

2. Click the icon of three horizontal lines in the upper-left corner.

3. Click on Your contributions in the sidebar on the left.

4. On the Contribute tab, click Profile settings .

5. In the "Your Public Profile" pop-up, click the toggle button next to Show your posts on your profile to turn the button from blue to gray.

To hide reviews on the Google Maps mobile app:

1. Open the Google Maps app.

2. Tap your account icon in the upper-right corner of the app homepage.

3. In the drop-down menu, tap Settings .

4. In the Account Settings section, select Personal content .

5. Scroll down to the Profile settings section towards the bottom, and tap the toggle button next to Restricted profile to turn the button from gray to blue.

Google Reviews: 5 Steps to Skyrocket Your Business Growth With Reviews

by Nabila Stapleton-Charles

Content Manager at Weave

According to a Weave study, 64% of consumers look to Google for reviews before visiting a business, ( read more about this study in our ebook here ). Additionally, Google, today’s most powerful search engine gives higher SEO rankings to businesses with multiple positive Google reviews .

If you are a small business owner with room to grow your business, and ignoring Google Reviews, you might as well take out all of the money in your wallet and set it on fire.

Yes, online reviews really are that important. And yes, we are going to show you exactly how to use them to grow your business.

Here is what you can expect to learn from this article:

• How to Get More Google Reviews
• How to Leave a Google Review
• How to Remove a Review From Google
• How to Use Weave to Get More Reviews

9 out of 10 people check online reviews before choosing a business

Weave helps you easily collect and monitor reviews on Google and Facebook. These reviews can be some of the best marketing for your business.

How to Get More Google Reviews from Your Customers in Five Simple Steps

Step 1: ask your customers for a ‘favor’.

If your customers have had a good experience with your business, they’re usually more than happy to “pay it back” through a positive customer review . Framing your request as a “favor” lessens your customers’ feeling of obligation. Interestingly enough, this makes them more likely to comply with your request. (1)

Asking for a favor not only shows that you have trust in your customers, but it also allows them the opportunity to provide support for you and your business .

When asked in the right way , most satisfied customers will be happy to leave a good business review. Get as many “favors” as you can because Google will automatically highlight any 3 of these reviews in your Google Review Summary section. (2)

While getting customers on board to write a Google business review is a huge milestone, remember that Google’s algorithm is also crawling for the right kind of reviews .

Step 2: Give Them A Reason To Write A Review

Giving a reason for your request increases the chances that your customers will oblige by up to 33%. Studies performed by a Harvard professor in 1978 revealed the power of the word “because”.

The conclusion of the study is that giving someone a reason that you are asking for something will increase your success rate no matter the reason. (3)

When you’re asking for a review, be sure to include a reason . “Because we would love to hear your thoughts” or “because we care about what you think of our business” may just be a few extra words, but it can go a long way in improving your review response rate.

While there are far more technical reasons for requesting reviews such as boosting local SEO to build online authority and trustworthiness and providing recent feedback to prospects, you should keep explanations simple .

Step 3: Thank Them For Being Willing To Leave A Review

When it comes to customer service, gratitude is always a good idea.

In a cold email response study, response rates increased dramatically when gratitude was expressed in advance. (4)

Similarly, getting customer feedback via reviews can lead to improved customer service when acknowledged by a business.

Step 4: Have a Script and a Process

Now let’s see how these tips, altogether, work to increase your review generation rate. You’re welcome to copy this script or tweak it to fit your business’ unique needs.

“Hey __________ [customer name], thanks for coming in today! I was wondering if you could do me a favor?”

*Customer responds affirmatively*

“Would you mind writing a review of your experience? Because it really helps other customers make the decision to come here.”

“Thanks! We really appreciate you being willing to do that! In a few moments, you will get a review request from our office. You can just follow the review link that we send you. It makes it really simple!”

A happy customer is likely to reciprocate the positivity if you just ask . By making the process simple and introducing a little bit of psychology into the equation, you’re well on your way to acquiring a bank of positive reviews .

Step 5: Find A Review Software That Automates The Process

In an ideal world, everyone would have automated review software like Weave .

Review software allows you to request a review from the customer immediately after they’ve interacted with you , they get the request at the time when they’re most likely to leave you feedback. Weave even helps you respond to reviews more easily. Weave’s Response Assistant uses generative AI technology to create custom, relevant responses to your patient reviews to increase your reputation management efficiency and boost your brand awareness.

Usually, the request includes a link that they can click on. They will be sent to a review website like Google or Facebook where they can leave feedback in just a few minutes.

Make Google Reviews Easy For Your Customers

No matter how amazing your customer experience is, making the feedback process easier will always increase your success .

Make your process for leaving Google reviews as simple as possible.

Ask Your Customers For Reviews

Did you know that while 71% of consumers would actually leave feedback if a business just asked , a whopping 30% of consumers have never been asked at all? (5)

Even casual requests can be effective and are certainly much better than not asking at all .

You may also like: How to Get Facebook Social Media Reviews and  Should You Ask Customers for Reviews on Yelp?

How To Leave A Review on Google

Let’s start at the ground level. There are two different ways you can leave Google reviews; through a browser, or through the Google Maps App. The process is different for each, and yes, your customer will need a Google account to do it.

Write A Google Review From Your Browser

• Log into your Google account, and search for the business you want to review.
• Find the reviews area (next to the star rating in your search results, or under the establishment’s name in the sidebar in Google search) and click on the blue font that says “WRITE A REVIEW.”
• Rate the business from 1 to 5 stars (the greater numbers indicate a positive experience), write about your experience, and click “POST” when you’re done.

Write A Review From The Google Maps App

• In the Google Maps app on your phone, search for the business that you want to review.
• Maps will return a search result with a map that includes a banner at the bottom about the business. Click that banner.
• Scroll down in the window that pops up until you get to the reviews section. You will see five stars unpopulated with your profile picture above them. Click on the number of stars you would like to leave for the business and proceed to write about your experience.
• Click “POST” to leave the review.

Writing a review is a simple process, even for your older customers. This process is even simpler when you use automated software .

How to Delete a Google Review

If you are a business owner, you’ve probably seen a negative review come across for your business at least once. The review could be the result of a misunderstanding with a customer, or even someone on your team dropping the ball, in which case, you should try to rectify the situation immediately.

Unfortunately, there is another common source of negative fake reviews that you can’t do anything to rectify. Those negative reviews come from competitors who are trying to tarnish your reputation. In an effort to do this, some competitors may post fake negative reviews about your business . In these scenarios, you’ll need a strategy for deleting Google Reviews.

Before we get too far into this process, you should know that this is not always guaranteed to work. However, it has worked on a number of occasions, so it’s often worth going through the process .

Step 1: Locate the Review on Google

Locate the fake Google review you are trying to remove. You can do that by searching for your business name in Google and clicking on the total number of reviews .

Step 2: Flag the Review

Locate the review that was left by your competitor and click the flag. To get the flag to show up, you will need to be hovering over the review.

Step 3: Select Your Reason for Flagging the Review

When you click the flag you will see these options:

Click the circle that indicates that the post is a conflict of interest. Take a screenshot of your form filled out and save the screenshot with the date.

Note as well that Google’s policies consist of a list of 10 types of prohibited and restricted reviews , which Google might remove, not only when flagged, but automatically.

Step 4: Navigate to the Spam & Policy Forum

After a week or so has gone by, check whether the fake review was removed. If it hasn’t been, go to Google My Business community you will see a page in the search result that looks like this:

Click Spam & Policy and you will be taken to a page that looks like this:

Step 5: Submit Your Case

Click the plus in the lower right-hand corner to start your post in the forum. In the interest of your reputation management , you need to be as persuasive as possible about the fact that this review was not from a real customer. Explain how you know that it is a competitor, attach the image showing that you flagged the review first, then submit your post. The more descriptive you are and the more details you have to back up your position, the more likely you will be successful in getting the bad review deleted .

This forum is typically very quick to respond, so you should know within the day whether your report will be escalated.

Using Weave to Get More Google My Business Reviews

Interestingly (but not surprisingly), a well-established Weave dental office in Oklahoma City was able to increase their new patient flow by 324% from May of 2017 to now. This office was seeing around 17 new patients a month consistently for several years, and with less than 10 online reviews at the time saw a plateau in their active patient base. Then they signed up for Weave and activated Auto-Text Reviews –they are now seeing 76 new patients a month and have over 200 online reviews.

Rika Markel, of West Side Family Dental Group said, “Weave has made all the difference in our dental practices. Easy to use for recalls, confirmations , etc. But most importantly, the review feature helped us to get on the first page of Google.”

A positive review can have a great influence on a potential customer looking up your business online . Will you try to get at least one new review today? Schedule your demo to learn how Weave is promoting national, regional and local business online reputation.

How do you review a business on Google?

First, log in to your Google account. Search on Google for the business you want to review. Click on the number of reviews that shows in blue text. Click write a review in the top right-hand corner.

Can you write a Google review without having an account?

No. While this was a possibility in earlier days of Google Reviews, you can no longer leave a Google review without having an account.

How do I leave a Google review anonymously?

There is no longer a way to write reviews anonymously on Google. Google will automatically connect your review to your Google account.

How do I see my Google reviews?

To see your Google reviews, you can either log in to the Google My Business review site and manage reviews from inside your dashboard, or you can search for your business and click on the number of reviews linked in blue and see your reviews from there.

How long do Google reviews stay posted?

Google reviews will stay posted indefinitely unless the writer of the review decides to delete the review.

How do I write a review on Google?

If you are a reviewer looking for actual tips on what you should say in your Google review- remember to be honest, civil, describe the service received, be specific, ensure you are reviewing the intended company, and update the review if necessary.

Is a Google Business Profile free? 

Yes, it is. So, there’s no reason to hesitate to get one so your business information can appear accurately on Google tools like the search engine and Google Maps.

What’s a Google reviews widget?

A Google review widget is a simple code that you can add to your website to display your Google reviews on your website.

What is Google seller rating?

You’ve likely seen Google seller ratings in your Google searches below ads in the form of a star rating.  It’s typical for eCommerce companies to use Google Seller Ratings, but it’s available to any company.

Here is an additional list of 10 Common Questions and Answers About Collecting Reviews

Want more info about getting a Google customer review? Download FREE Ebook: Everything a Business Owner Needs to Know About Google Reviews

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How to leave a google review.

Share your opinions with everyone using Google Maps.

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Is my personal information exposed to the public, how to leave a google review on your computer, how to leave a google review on your mobile device, key takeaways.

• Google allows you to leave reviews on Google Maps, but your personal information will be visible to the public, including your name and profile picture.
• To leave a Google review on your computer, visit the Google Maps website, sign in to your Google account, search for the location, and click "Write a Review" to share your feedback.
• To leave a Google review on your mobile device, use the Google Maps app, search for the location, tap the location's name, tap the "Reviews" tab, select a star rating, write your review, and tap "Post." Your review will then be live.

Like Yelp, Google lets you leave reviews, and everyone can see them right on Google Maps. You can review almost any location, from a local business to a hiking trail or historical landmark. All you need is a Google account.

Google doesn't allow anonymous reviews, which means that some of your personal information will be available to the public. This information includes your name and profile picture (which appear on your Google Account's About Me page), other reviews, photos, and videos that you've left, and the location information of those reviews.

This means, of course, that people can see your name, along with all of the locations you've reviewed. If that matters to you at all, you'll need to be cautious about the reviews that you leave and the language that you use when leaving the review.

To leave a Google Review on your Mac or Windows 10 PC, open the browser of your choice, visit the Google Maps website, and sign in to your Google account if you haven't already.

Next, enter the name or address of the location that you'd like to search for in the search box located in the top-left corner of the browser. Click the search icon or the result that appears below the search box to select the location. Or, you can simply click the location on the map.

The pane displaying the selected location's information will appear on the left-hand side of the browser window. Scroll to the "Review Summary" section and click "Write a Review."

A pop-up window will appear. This is where you'll leave the details of the review. First, select the number of stars that you want to give, with one star being the worst and five stars being the best.

Next, you can offer details about what you liked or disliked about the business. If you selected one or two stars, you'll see a few options to choose from about what you didn't like about the business. If you selected three stars, no option will appear. If you selected four or five stars, you can select what you liked about the business.

After that, you can type out a review. This can be as short or as long as you like since Google doesn't set a word count for Google Reviews. If you have some photos of the business that you'd like to share, you can click the box with a camera icon to add them from your local machine or from Google Photos .

When you're happy with the review, click "Post."

A message thanking you for your review will appear. Click "Done."

Your review is now published.

To leave a Google review on your mobile device, you'll need to have the Google Maps app for iPhone, iPad , or Android installed .

In the Google Maps app, tap the search bar at the top of the screen and enter the name or address of the location that you want to review. Alternatively, you can tap the location on the map.

Once the location is selected, a pane will appear at the bottom of the screen showing some of the location's basic information. Tap the area that shows the location's name.

The pane will expand. Tap the "Reviews" tab.

In the "Rate & Review" section, tap the star rating you would like to leave, with five stars being the best.

After you select the star rating, you'll have the option to write a review. Tap the text box and type in the content of your review. If you have any photos on your phone that you'd like to add, tap the "Add Photos" button to open the photo album on your phone and select the photos.

When you're happy with the review content, tap "Post."

Your review is now live!

You can leave reviews for almost any location, and now you know how to do it. If you particularly enjoy leaving Google Reviews, you can even earn points for doing so by becoming a Local Guide !

If the place that you want to review doesn't appear on Google Maps yet, you can add it to Google Maps .

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Write high quality reviews

Publishing high quality reviews can help people learn more about things they are considering, such as products, services, destinations, games, movies or other topics. For example, you could write a review as:

• An expert staff member or a merchant who guides people between competing products.
• A blogger that provides independent opinions.
• An editorial staff member at a news or other publishing site.

To help people discover your review pages in Google Search and on other Google surfaces, follow these best practices:

• Evaluate from a user's perspective.
• Demonstrate that you are knowledgeable about what you are reviewing—show you are an expert.
• Provide evidence such as visuals, audio, or other links of your own experience with what you are reviewing, to support your expertise and reinforce the authenticity of your review.
• Share quantitative measurements about how something measures up in various categories of performance.
• Explain what sets something apart from its competitors.
• Cover comparable things to consider, or explain which might be best for certain uses or circumstances.
• Discuss the benefits and drawbacks of something, based on your own original research.
• Describe how a product has evolved from previous models or releases to provide improvements, address issues, or otherwise help users in making a purchase decision.
• Focus on the most important decision-making factors, based on your experience or expertise (for example, a car review might determine that fuel economy and safety are key decision-making factors and rate performance in those areas).
• Describe key choices in how a product has been designed and their effect on the users beyond what the manufacturer says.
• Include links to other useful resources (your own or from other sites) to help a reader make a decision.
• Consider including links to multiple sellers to give the reader the option to purchase from their merchant of choice.
• When recommending something as the best overall or the best for a certain purpose, include why you consider it the best, with first-hand supporting evidence.
• Ensure there is enough useful content in your ranked lists for them to stand on their own, even if you choose to write separate in-depth single reviews.

Reviews often use affiliate links, so that if someone finds a review useful and follows the provided link to purchase, the creator of the review is rewarded by the seller. If you do this, see also Google's position on affiliate programs .

Reviews can be a great resource for people when making decisions. When writing reviews, focus on the quality and originality of your reviews, not the length, following as many of the above best practices as you are able. This will deliver the most value to those reading your reviews.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2023-05-23 UTC.

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Manage your reviews

Google reviews provide useful information and help your business stand out. Reviews show up next to your Business Profile in Maps and Search.

Use best practices to get reviews

You can request reviews from customers by sharing a URL specific to your business.

You can encourage your customers to spread the word about your business through Google reviews with these best practices:

• Verify your Business Profile: This makes your business information show up on Maps, Search, and other Google services. To respond to a review, you must have a verified business .
• Remind customers to leave reviews: Let them know it’s quick and easy to leave reviews . Business owners shouldn't offer incentives to customers to leave reviews. You can also get customers to leave reviews if you create and share a link .
• Reply to reviews to build customer trust: Your customers will notice your business values their input if you read and reply to their reviews .
• Value all reviews: Reviews are useful for potential customers when they’re honest and objective. Customers find a mix of positive and negative reviews more trustworthy. You can always respond to a review to show the customers that you care and provide additional context. If the review doesn't follow our posting guidelines , you can request its removal .

Share a link to leave a review

You can create and share a link for customers to leave reviews. To get customers to use the link:

• Include it in thank you emails.
• Add it at the end of a chat interaction.
• Include it on your receipts.
• Go to your Business Profile. Learn how to find your profile .
• With Google Search, select Ask for reviews .

• Share the link with your customers directly or use the sharing options provided.

Need more help?

Try these next steps:.

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors .

Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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Good Google Review Examples and Generic Responses You Can Use

Table of Contents

When people search for businesses on Google, they’ll often see a list of reviews from other customers. These reviews can help potential customers learn more about a business before deciding whether to patronize it.

As a business owner, you should encourage satisfied customers to leave reviews on your Google My Business page. But what do you do when you get a negative review?

Here are the best responses examples of a negative review template in Google reviews:

• Thank the customer for their feedback and express regret that their experience wasn’t up to par.
• Offer to make things right by providing a refund, discount, or other compensation.
• Invite the customer to reach out to you directly so you can address their specific concerns.
• Explain what steps you’ve taken to prevent the issue from happening again.

Here are some examples of generic responses you can use to positive Google reviews:

Thank you for your positive review! We’re glad you had a good experience and appreciate your business.

We’re happy that you were satisfied with our product/service. We appreciate your feedback, and we’ll continue working hard to provide the best possible experience for our customers.

Thanks for the kind words! We work hard to deliver excellent service, and we’re glad you noticed. We look forward to serving you again in the future.

Why Should You Respond to Positive Reviews?

There are several reasons why you should respond to positive online reviews:

1. It’s the right thing to do. When someone takes the time to write positive review responses, they’re doing you a favor. The least you can do in return is thank them and let them know their opinion matters to you.

2. It reinforces good behavior. People are more likely to leave positive reviews if they know the business is responsive and appreciates their feedback.

3. It builds trust. By responding to 4 star reviews , you’re showing customers that you’re trustworthy and honest. This can help win their business for future transactions.

4. It generates goodwill. A simple “thank you” can go a long way in making customers feel valued and appreciated. This goodwill can come back to you through repeat business or referrals.

5. It humanizes your business. Customers want to do business with people, not faceless corporations. By responding to positive online reviews, you’re showing that there are real people behind your business who care about their customers’ experiences.

If you take the time to respond to positive reviews, you’ll be doing yourself and your business a favor. It’s a simple way to build trust, generate goodwill, and reinforce good behavior from customers. So don’t neglect this vital aspect of customer service!

Best Tips to Respond to Positive Reviews

When you receive a positive review, you must take the time to respond and show appreciation. By taking the time to thank your customer for their kind words publicly, you will not only make that individual feel good, but you will also encourage other customers to visit your business.

There are a few key things to keep in mind when responding to positive reviews:

1. Keep it short and sweet – A simple “Thank you for your kind words!” will do.

2. Be genuine – Customers can spot insincerity from a mile away, so be sure to mean what you say.

3. Encourage others to visit your business – Use positive reviews as an opportunity to promote your business to customers.

By following these simple tips, you’ll be sure to make the most out of every positive review you receive!

Best Tips to Respond to Negative Reviews 

You’ll inevitably receive a negative review at some point – no business is perfect. But how you respond to those negative reviews can make all the difference in the world.

Here are some tips on how to effectively respond to negative reviews:

1. Acknowledge the review and thank the customer for their feedback.

2. Take responsibility for any issues raised and apologize if appropriate.

3. Explain what steps you’re taking to prevent similar issues from happening in the future.

4. Offer a solution to the problem, such as a discount or refund.

5. Thank the customer again for their feedback and invite them to reach out if they have further questions or concerns.

Following these tips will show your other customers that you’re committed to providing an excellent experience for everyone, even when things don’t go perfectly. And that can make all the difference in the world.

Best Tips to Respond to Neutral Reviews

When you receive an unbiased review, it can be challenging to know how to respond. You might be worried about coming across as too pushy or making the customer even more upset. However, some easy ways to respond to an impartial review can turn the customer’s opinion around and maybe even turn them into positive reviewers.

Here are some tips on how to respond to an impartial review:

Thank them for their feedback: Showing appreciation for feedback lets the customer know you’re listening and value their input. This small act can make them feel appreciated and valued, which may encourage them to leave a positive review next time.

Apologize for their experience: Even if the customer’s experience wasn’t entirely your fault, apologize for how they felt. This can help diffuse negative feelings and show that you genuinely care about their satisfaction.

Offer a solution: If there is anything you can do to improve the customer’s experience, offer to do it. This could be something like giving them a discount on their next purchase or offering to send a replacement product if they were unhappy with what they received.

Keep it short and sweet: When responding to reviews, less is usually more. Keep your responses short and to the point so that you don’t come across as insincere or robotic.

Following these tips can turn a neutral review into a positive one. Showing that you care about your customers’ satisfaction is key to maintaining a good relationship with them and encouraging them to leave positive reviews in the future.

Positive Review Response Examples For Hotel Reviews

Thank you for your detailed feedback about your recent stay at our hotel. We’re so glad you enjoyed our comfortable rooms and convenient location. We’ll be sure to pass along your compliments to our staff. We hope you’ll give us another chance the next time you’re in town.

Thank you for sharing your experience with us. We’re sorry that you didn’t enjoy your stay as much as we had hoped. Your feedback is critical to us, and we’ll use it to improve our services. We hope you’ll give us another chance the next time you’re in town.

Thank you for taking the time to write a review of our hotel. We’re sorry to hear that you didn’t enjoy your stay. Your feedback is critical to us, and we’ll use it to improve our services. We hope you’ll give us another chance the next time you’re in town.

Thank you for your feedback about your recent stay at our hotel. We’re sorry to hear that you didn’t enjoy your stay. Your feedback is essential to us, and we’ll use it to improve our services. We hope you’ll give us another chance the next time you’re in town.

Thank you for your review of our hotel. We appreciate your feedback and will use it to improve our services. We hope you’ll give us another chance the next time you’re in town.

Positive Review Response Templates Examples For Restaurant Reviews

When you receive a positive review, it’s always a good idea to thank the reviewer for their kind words. But sometimes, you might want to take it a step further and offer a response acknowledging what they enjoyed about their experience.

Here Are Some Examples of How You Might Respond to a Positive Review:

Thank you so much for your kind words! We’re glad you had such a great time and that our food met your expectations. We hope you’ll come back and revisit us soon!

Wow, we’re happy to hear that you enjoyed your meal! Thank you for letting us know, and we’ll be sure to pass on the compliments to our chef. We hope you’ll come back and see us again soon!

Thank you for your lovely review! We’re glad you enjoyed your time with us and that our food was to your liking. We hope we’ll see you again soon!

Thank you for writing such a kind review! We’re happy to hear that you had a great time and our delicious food. We hope to see you again soon!

Thanks so much for the great review! We’re thrilled to hear that you loved everything about your experience at our restaurant. We can’t wait to have you back again soon!

Positive Review Response Examples For Mobile Apps Reviews

1. Thank the reviewer for the honest feedback.

2. Reassure them that their comments have been taken to heart and that changes will be made where necessary.

3. Indicate that you would be happy to provide a refund or help with resolving any issues they may have.

4. Thank them again for their feedback and let them know that you hope they will continue to use the app in the future

Thank you so much for your feedback! We’re sorry to hear that you had a negative experience with the app, and we appreciate you taking the time to let us know. We’ve taken your comments to heart and will make changes where necessary. If you’re not satisfied with the app, we’d be happy to provide a refund or help you resolve any issues you may have. Thank you again for your feedback, and we hope you’ll continue to use the app in the future.

Positive Review Response Examples For eCommerce Reviews

When you manage an eCommerce store, reviews are essential. Not only do they provide valuable feedback about your products, but they can also help improve your search engine ranking and boost sales.

Of course, you can’t please everyone all the time. Negative reviews are inevitable. But how you respond to them can make all the difference.

Here are some 5 star review examples and responses  for eCommerce stores that can help turn a negative into a positive:

Thank you for your honest feedback. We’re sorry to hear that you were unhappy with your purchase. We’ll be sure to pass on your suggestions to our team so we can improve our products and services.

Thank you for taking the time to leave a review. We’re sorry to hear that you were not satisfied with your purchase. We would love to help resolve the issue and ensure you’re happy with your purchase. Please contact our customer service team so we can assist you further.

Thank you for your feedback. We apologize for any inconvenience our product may have caused. We take all reviews seriously and will use your input to improve our products and services.

Thank you for sharing your experience with us. We’re sorry to hear that you had a negative experience. We would appreciate the opportunity to address your concerns and make things right. Please contact our customer service team so we can help resolve the issue.

Thank you for bringing this to our attention. We’re sorry that you were not satisfied with your purchase. We would love to help resolve the issue and ensure you’re happy with your purchase. Please contact our customer service team so we can assist you further.

How do I Write a Good Google Review?

There are a few key things to remember when writing a Google review to make it helpful for others. First, focus on describing your experience rather than stating whether you liked or disliked the business.

For example, if you go to a restaurant, talk about the food quality, service, and atmosphere. Secondly, be specific! Mentioning specific details helps other potential customers know what to expect. Finally, keep it brief but informative – no one wants to read a novel about your lunch!

If you follow these tips, your Google review will be both helpful and appreciated by others.

How to Respond to Google Reviews the Right Way

Getting Google reviews is essential to improve your local SEO and online visibility. But once you start getting them, you must know how to respond.

The right way to respond to a Google review depends on the situation. You should thank the customer for their feedback if it’s a positive review. You should apologize and try to resolve the issue if it’s a negative review.

Here are some examples of how to respond to Google reviews:

Positive Review:

Thank you so much for your kind words!

We’re happy to have helped you with your project, and we’ll be here if you need us in the future.

Negative Review:

We’re sorry to hear that you had a negative customer experience.

We would appreciate it if you could please reach out to us directly so we can try to resolve the issue.

Thank you for your feedback.

What Should a Positive Google Review Say?

When writing a positive Google review, consider what you liked about the business and why you recommend it to others. Was the service friendly and efficient? Did you get what you needed? Was the business clean and organized?

Some other things to mention in a positive review include:

• The quality of the product or service
• How the business made you feel
• If you would recommend the business to others

Keep your review positive, honest, and specific. If you have suggestions for improvement, mention them in a separate review or contact the business directly. And remember, anyone can see your reviews, so be respectful of the companies and other customers.

How to Get More Positive Reviews 

Positive reviews are essential for small businesses. They help you attract new customers and keep your existing ones. Here are a few ways to get more positive reviews:

1. Make it easy for customers to leave reviews

Ensure your contact information is prominent and easy to find on your website and social media pages. Include links to review sites like Google, Yelp, and Facebook. Send follow-up emails after purchases or services with links to review sites.

2. Encourage customers to leave reviews

Thank customers who leave positive reviews and tell them how much you appreciate their feedback. You can also offer incentives, like discounts or coupons, for customers who write reviews.

3. Respond to negative reviews

It’s essential to respond to negative reviews positively and constructively. Thank the customer for their feedback and show that you’re willing to work to resolve the issue. This will show other potential customers that you care about your business and your customers.

4. Promote your positive reviews

Share your positive reviews on social media, email newsletters, or websites. You can also use testimonials from happy customers on your marketing materials, like flyers or posters.

Positive reviews are essential for small businesses. Use these tips to get more positive reviews and attract new customers.

What Are Some Examples of Positive Feedback for Customer Service?

Positive feedback is always appreciated by businesses, as it helps to show that they are doing an excellent job at meeting customer needs and expectations. Some examples of positive feedback  might include comments such as “I was thrilled with the level of service I received” or “The staff were very friendly and helpful.” This feedback lets businesses know they are on the right track to providing excellent customer service.

Another great way to provide positive feedback is through customer satisfaction surveys. These surveys can help businesses identify areas where they may need to make improvements and gauge how well they are currently doing. Overall, positive feedback is essential for companies to ensure they provide the best possible experience for their customers.

How Do You Write a Positive Review of a Product?

If you’re considering writing a positive review of a product, here are some things to keep in mind:

• First and foremost, be honest. Don’t try to mislead potential customers by exaggerating the positives or downplaying the negatives of a product.
• Be specific about what you liked or didn’t like about the product. This will help others who read your review make an informed decision about whether or not the product is right for them.
• If you can, back up your claims with examples. If you say that a particular feature was handy (or not applicable), explain why that was the case.
• And finally, remember to proofread your review before you publish it! Typos and grammar mistakes can make you look unprofessional and hurt your credibility.

Examples of Good Customer Feedback 

1. “I am very pleased with the service I received.”

2. “The staff was very friendly and helpful.”

3. “I received my order quickly, and everything was exactly as I ordered.”

4. “The quality of the product is excellent.”

5. “I would recommend this company to others.”

Tips for Sharing Good Customer Reviews 

You know that customer reviews can ruin your reputation as a business owner. But what’s the best way to share customer reviews?

Here are a few tips:

1. Share them on social media

This is a great way to get the word out about your business and show potential customers that you’re doing a great job. Plus, it’s an easy way to keep track of all your reviews in one place.

2. Post them on your website

This is a great place to share positive customer reviews if you have a blog or website. It will help improve your SEO and show potential customers that you’re trusted and respected by those who have used your products or services.

3. Send them out in newsletters

This is a great place to share customer reviews if you have a newsletter. It’s a great way to keep your customers updated on what’s happening with your business and help build trust and credibility.

4. Share them with media outlets

If you get a lot of positive customer reviews, don’t be afraid to share them with local news outlets or blogs. This is a great way to get free publicity for your business and can help you reach a larger audience.

5. Make sure they’re easy to find

The last thing you want is for potential customers to have to search high and low for your positive customer reviews. Make sure they’re easy to find on your website, social media, and other online channels.

By following these tips, you can ensure that your customer reviews work hard for your business. So don’t be afraid to share them!

Frequently Asked Questions

What do i write in a review.

A review is a piece of writing that gives your opinion about something. When you write a review, you should try to include information about what you liked and didn’t like about the thing you’re reviewing. You can also have other people’s opinions in your review, but cite them properly!

Here are some tips for writing a good review:

1. Make sure you have a strong opening sentence that will grab the reader’s attention.

2. Be clear and concise in your writing.

3. Try to be impartial – don’t let your biases get in the way of giving an honest opinion.

4. Use evidence from the thing you’re reviewing to back up your opinion.

5. Use proper grammar and spelling, and proofread your work before you publish it!

How do I leave a 5-star review on Google?

You can leave a 5-star review on Google in a few different ways. The first way is to simply click on the “5 stars” next to the business name on Google Maps. This will bring up a pop-up window where you can leave your review.

Another way to leave a 5-star review is to go to the business’ Google Business Profile page and click on the “Write a review” button. This will also create a pop-up window where you can leave your review.

Finally, you can also go to the business’ website and look for a link or button that says “Leave a review on Google.” Clicking on this will take you directly to the page where you can leave your review.

Remember, when you’re leaving a review, including what you liked about the business and why you’re giving them a 5-star rating. This will help potential customers make an informed decision about whether or not to use the business.

How do you write a feedback example?

To write an example, you must first decide what type of feedback you would like to provide. There are four main types of feedback: positive, negative, corrective, and informational. After determining the kind of feedback you would like, you must choose an appropriate message and tone. Finally, you will need to deliver your feedback in a way that is clear and concise.

How do you respond to a 5-star review on Google?

Thank you so much for your positive feedback! We’re thrilled to have you as a satisfied customer.

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How to Post a Review on Google

Leaving reviews is one of the best ways you can help your local business community. If you’re a satisfied customer or patron, it’s equally important to know how to post a review on Google to share your positive experiences and contribute to a business’s success.

In this guide, we’ll show you how to post a review on Google, answer common questions about anonymity, and provide tips for writing more useful and actionable reviews.

Key Takeaways

• How to Post a Google Review: We’ll talk about how to post a Google review from a browser, Google Maps, or on a mobile device.
• Anonymity in Google Reviews: While reviewers can’t be entirely anonymous, we’ll discuss how you can use usernames or initials instead.
• Tips for Impactful Reviews: We’ll cover practical tips for writing reviews, such as including specific details, avoiding exaggeration, and why it’s better to write reviews sooner rather than later.

Generate 5-star Google reviews for your business automatically

Write a review on your browser, from google search.

Step 1: Start by performing a Google search for the business you want to review.

Step 2: In the list of search results, locate the business you’re interested in and click on it.

Step 3: On the business’s listing, you’ll find a link labeled “Google Reviews” and click on it.

Step 4: From there, click on the “Write a review” button to share your thoughts and experiences with the world.

From Google Maps

Step 1: Open your web browser and visit Google Maps .

Step 2: In the search bar, enter the name of the business you want to review and hit enter.

Step 3: Click on the “Reviews” tab within the business listing.

Step 4: Finally, click on the “Write a review” button to start crafting your review.

From Google Maps App

For mobile users, posting a Google review is just as straightforward:

Step 1: Open the Google Maps app on your Android or iPhone

Step 2: Search for the place you want to review or tap its location on the map.

Step 3: If multiple locations appear in your search, select the one you want to review.

Step 4: Scroll down, and you’ll see an option labeled “Reviews” and tap it.

Step 5: Next, tap the empty stars to assign a rating and proceed to create your review.

Editing or Deleting Your Own Reviews

It’s natural to want to make changes to your reviews or remove them entirely if circumstances change. For example, if the business responded to your review and made things right, here’s how you can edit or delete your own Google reviews:

On Your Browser:

Step 1: Go to Google Maps Contributions .

Step 2: Here, you’ll find all the reviews you’ve written.

Step 3: Next to the review you want to edit or delete, click on the three dots next to the review.

Step 4: Select “Edit review” or “Delete review,” and follow the on-screen steps to make the desired changes.

On Your Mobile Device:

Step 1: Open the Google Maps app.

Step 2: Tap “Contribute” and then “View your profile.”

Step 3: Scroll down and tap “See all reviews.”

Step 4: Locate the review you want to modify or delete.

Step 5: Tap the three little dots on the far right, and from there, choose “Edit review” or “Delete review.”

Are Google Reviews Anonymous?

One common question many people ask is whether Google reviews are anonymous. The answer is generally “kind of.” A few years ago, Google removed the ability for users to leave completely anonymous reviews; however, reviewers can still maintain their anonymity by using a username or initials rather than their real name.

All reviews posted on Google are entirely public, so if you have reservations about leaving a review with your full name, one of the easiest ways you can omit it from your feedback is by adjusting or shortening your name in your Google Profile beforehand. 

Important Note: 

Google prefers promoting reviews that are left by users with real full names over fake usernames. While anonymity can protect users who want to give honest feedback about a business, this feature can also be exploited to spread false information or directly hurt a business’s reputation. 

Google, businesses, and users alike are not shy about flagging and removing reviews they find dubious.

Related topics:

• Can You Disable Google Business Reviews?
• How to Write a Google Review Without a Gmail Account

How to Write a Great Google Review

Impactful Google reviews can make a significant difference for your local business. Here are some tips that you can share with your happy customers when asking them to leave feedback on your listing:

Include Specifics

When you write a review, mention the specific things that made your experience special. Tell people about the particular products, services, or moments that stood out for you. For instance, instead of saying, “The food was great,” you could say, “I really liked how they seasoned the chicken, and the chocolate cake for dessert was a pleasant surprise.”

Don’t Exaggerate

Be truthful in your review and avoid making things sound better than they really were. It’s okay to be excited about a good experience, but try not to exaggerate because it can create unrealistic expectations for others.

Reviews are most useful when they provide both compliments and suggestions for improvement (if needed). If you had a great experience, share what you liked the most. If there were things that could have been better, helpfully offer your thoughts. For example, instead of just saying, “The service was bad,” you could say, “While the food was delicious, I had some issues with the service. It took a while to get our drinks, and the server seemed really busy.”

Write Reviews Sooner Rather than Later

Try to write your review shortly after your experience. If you wait too long, you might forget important details, and your review might not be as accurate. Writing while it’s still fresh in your memory helps your review reflect your true feelings and experiences.

Posting a review on Google is a simple yet impactful way to support your favorite local businesses. Whether you’re a business owner looking to guide customers or a satisfied customer wanting to share your experience, these steps and tips should help you navigate the process with ease.

How Broadly Can Help

Broadly offers solutions to streamline the review management process for businesses. With Broadly, you can:

• Receive real-time notifications of new reviews.
• Easily respond to reviews from a centralized dashboard.
• Gain insights into customer feedback trends.
• Improve your online reputation and drive more business.

Curious about what Broadly can do for your business? Start a 30-Day Free Trial today!

See what Broadly can do for your business in just 30 days

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Learn the basics of getting your business online.

Tips for getting more online reviews.

Standing out on Search and Maps

Time to complete:

Your Business Profile on Google helps customers find you on Google Search and Maps. It also displays Google reviews left by your customers. These reviews give your business credibility and are helpful to potential customers, so you’ll want to build up a set of them. This lesson will give you a number of tangible strategies to get more customer reviews.

Business reviews appear next to your listing in Maps and Search, and can help your business stand out on Google.

Just ask if you want more reviews.

The key to getting online reviews is to simply ask for them. Chances are that your loyal customers would be happy to leave you a review, but they just haven’t thought of it or don’t realize how helpful it would be for your business.

When it comes to asking, you can:

• Ask in person: After every positive interaction, encourage customers to share their experience online. Train your employees to ask, too.
• Ask in marketing materials: If you don’t feel comfortable asking in person, take the opportunity to ask for a review in your email signature, on your receipts, or on a card you mail with your product. You can even add a follow-up email or text a few days after a purchase asking for a review.

If you’re looking for ways to phrase your request, you might say:

• “Please support us with your reviews and photos on Google.”
• “Thanks for being a valued customer! We’d love to hear about your experience. Please leave us a review on Google.”
• “Reviews are really important to us. We’d love to hear about your experience.”

How to get more reviews on Google

When looking to get more reviews on your Business Profile specifically, here is a helpful tool you can use:

• You can create a custom short URL so customers can visit your Business Profile with one click to leave a review.

Make it easy for your reviewers

You want to make it as easy as possible for your customers to leave you a review. If it’s complicated or takes too much time, they may give up. To help your customers, tell them where to find your business on Google, Facebook, or Yelp — or even better — send them a direct link to your profile. As a note, you should never offer incentives in exchange for reviews.

Deepen customer relationships — and inspire new ones

At times, it can feel hard to ask customers to leave an online review, but getting more reviews from your current customers can help you build trust among future customers. And responding to your reviews can also help earn customer loyalty and deepen those relationships.

As a best practice, thank customers who take a few moments to share their appreciation for your business. Following up with timely and professional responses to reviews shows that you value customer input, and encourages them to leave reviews (and visit you again) in the future.

TAKE ACTION

Encourage your customers to leave reviews

You can make your Business Profile on Google even more useful for potential customers by building up a collection of reviews from customers.

Ask customers for reviews after positive interactions or in your marketing materials

Create a short URL to give to customers so they have a one-click path to leave a review

How to respond to reviews

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Once you understand how Google reviews work, you can encourage and teach your customers how to leave your business a review.

Google reviews can improve your search engine visibility, help you stand out from competitors, and make a good first impression on potential customers. And by understanding how to leave a Google review for businesses, you’ll be better equipped to teach your customers. Here are four steps to leaving a Google review.

[Read more: How to Cultivate Positive Customer Reviews ]

1. Decide how to leave the review.

You can leave a Google review in two ways — through your browser or on Google Maps. If you’re on a phone or tablet, using Google Maps is the easiest way.

After you open the Maps app, you’ll search for the business you want to review. From there, you’ll click on the “Ratings'' tab, and you can rate the company based on a set of predetermined criteria.

You can leave a Google review through your browser if you’re using a desktop computer or laptop. Once again, you’ll click on the “Reviews” tab and then choose “Write a review.” And you can include more details about your experience than if you review on a mobile device.

2. Use your name and photo.

Google doesn’t allow users to leave anonymous reviews, so you must be logged into a Google account before leaving a review. The review will be public, and your name and photo will show up alongside the review.

Your review will be available through Google Search, Maps, and YouTube. It may also show up on any third-party sites displaying Google review widgets. Your review must comply with Google’s terms and conditions, and you can’t impersonate another person, leave a fake review, or share false information.

[Read more: How to Optimize Your Google My Business Listing ]

When customers do leave a review, make sure to respond to every comment — even the negative ones.

3. Be specific.

It’s essential to leave a specific review regardless of whether your experience was positive or negative. Sharing details about your experience will help other customers decide whether or not to do business with that company.

Honestly share your thoughts about the business’s service, products, environment, and customer service. Don’t exaggerate or embellish your claims, and if you had a negative experience, try to leave constructive comments about how the business can improve. And make sure your review is timely — don’t leave a review about an interaction you had over a year ago.

4. Edit your review.

Businesses cannot edit or delete your review, but you can. Occasionally, you may leave a review and notice that it contains a typo, or you may feel like that review is no longer relevant. In that case, you may want to edit your review.

To do this using your mobile phone, you’ll start by opening the Maps app. You’ll select “Contribute” and scroll down to the review you want to edit. From there, you’ll click “Edit Review,” make the necessary changes and then post your updated review. If you’d rather delete the review altogether, you’ll simply click “Delete Review.”

[Read more: How to Monitor and Manage Customer Review Sites ]

How to encourage customers to leave reviews

The best way to encourage customers to leave Google reviews is to consistently ask them and make it as easy as possible. Every time a customer visits your store or makes a purchase, ask them if they would leave your business a review.

Reiterate that leaving a review is easy and offer to send them a link. You can also share this review link through email, on receipts, and on your social media posts.

When customers do leave a review, make sure to respond to every comment — even the negative ones. Responding to negative reviews shows your customers that you care about their feedback and are willing to take steps to correct the situation.

It also gives you an opportunity to provide more context to the situation. However, customers actually find businesses with a mix of positive and negative reviews more trustworthy, so you don’t need to stress out over every bad review.

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How Do You Write A Review on Google (Easy Way)

Did you know that 90% of customers check Google reviews before they decide to buy something from a company?

If you’re aware of this fact and want positive feedback through Google reviews, you should follow an ideal strategy to implement in your business. Still, a few stats on this topic you need to know:

• To determine the quality of the desired product, customers read the reviews of a local business. And the number is 93%
• 72% of customers take time to purchase before they read a review
• 59% of consumers prefer to use Google to learn about reviews

The number is significant, isn’t it? 

These stats clearly show why you should emphasize your business’s Google reviews. From writing a proper Google review to getting reviews from your customers, everything regarding this review is what you should be concerned about. 

We will discuss how do you write a review on Google and let you get the easy way to perceive it. 

So, let’s get into it.

Why do you need Google reviews?

You need Google reviews for your business. But why does it have to be that important, and why do your Google reviews matter? 

First and foremost, we should consider Google reviews as proof of your business, your customer, and all the valuable information search engines show to the customers. And this is how your business makes its place on Google through the Google reviews people find out in Maps and search. 

Apart from standing out your business when you have Google reviews for your business products, you’re helping the customers to get your product as the best products/services online. Also, it gives a chance to prove your company to them. 

Google reviews are the only weapon that will help you rank better for your  local SEO . However, to level up your brand reputation and make the competition tougher for your competitor, see the top reasons before you learn how do you write a review on Google;

Local search ranking

Ever thought about how the search engine works? Or how will people choose only your products without others?

Google reviews  play the role here. One of the biggest benefits you get from Google reviews is that it boosts your local search ranking. How could people find your products if they can’t find you on their top search list?

Having Google reviews helps you in both ranking and getting revenue. And this is how you get the positive impact of the reviews that make you win the race. Finding you on Google Maps with customer reviews reflects the fact you’re giving quality products/services and the popularity of your company.

Trust & credibility

Now, if you ask about trust,  91% of people of age 18 to 34  tend to trust online reviews like they take suggestions from their family and friends.

The preference depends on the –

• How authentic the product is
• Staying in the right industry &
• Online reviews; if others are also talking about the company

When you’ve Google reviews, people will get all those listed properties when they find you in their search results. Because Google is the most popular and trusted search engine, people are willing to show their trust and credibility through their reviews, just like they find from Google when they search for any product.

Influence people to buy

Do you know what makes your customer buy your products? It’s the online reviews that influence their purchasing decision. 

Whether a person wants to buy a product or not even has the plan to buy when they see the online Google reviews, it pushes their mind to buy that specific product.

Again, when they research before buying, your  online reviews  confirm that they’re making the right decision!

For this, you need reviews as much as you can from your customers. If you’ve got a good number of positive Google reviews and ratings, that will be a bonus; because those will work as validation for exactly what they were looking for.

But if you’ve negative reviews, no worries; Here is what you need to know from this blog:  Why Negative Reviews Are Good for Your Business?

3 Best ways to get more reviews from your customer

When you’re running a business, you get many reviews, including good and bad. And getting reviews from customers has never been an underrated term. As a marker, you know how they play a role in your business profile.

Still, here are the best ways through which you can get more reviews on Google.

Step 1: Ask your customer 

Though your customers leave a good experience when they have a good experience with your service, it’s not a bad idea yet effective when you ask them for a favor as a review for you.

Suppose you have taken a service from a company, and after getting your product, you see a request that says to write something for them. The first thing that comes to your mind is that you may feel like having an obligation to whatever service you get.

And that’s a general thought; customers consider it a favor and love to write good things about the service. Asking a customer for a review not only makes them support you but also builds trust in your business. 

This method works like a paying-back favor when customers have a good experience and feel happy to share it through the review. Sometimes, they forget to share, but when they see a request, it works as a reminder.

Step 2: Influence them with a reason

What happens when you ask for a review and give them a reason for it? The chance of making them influenced more and obliged by your request with a reason is 33% .

No matter whatever the reason is, it just should be mentioned when you ask them for a Google review. It could be an offering like if they write something, they will be rewarded, or the way of saying thanks as they took service from you, so you expect them to hear something good from them.

You can also make it sound more convincing by saying that their review matters for your business and their feedback will drive your service to bring improvement. Or you can want suggestions from their review that will motivate them more to write.

Besides, when you imply this strategy, you should keep in mind that you need to keep your explanations and the response to their feedback as simple as possible and concise; Because this has a huge impact on your SEO and trustworthiness .

Step 3: Appreciate them for writing

Serving a customer by winning their heart should be the motive of any business strategy. And when it’s about building your brand credibility through Google reviews, appreciating them for writing reviews could be a great idea.

Moreover, the response rate from your customers drastically increases when they get appreciation. Your clients take time and share their satisfaction with their reviews; when you show your gratitude towards them, they not only love to hear back from you, but also it makes them feel more connected with your brand and automatically leads you to write reviews in the future.

So when they can take time for your product review, what can it cost you to write a few words to them? Practice this and get better results.

How do you write a review on Google? 

As we know how the Google review works, it’s also obvious to know how we get them and write the proper way. So we will take a look at how you leave reviews on Google. 

When writing a Google review, you’ll have two ways; either you can write it through a browser using your computer, or you can use your phone. 

We’ll see both procedures step-by-step; 

Write Google reviews from your browser

• First, log in to your Google account and search for the business.
• Find the “Write a review” line in the reviews area. You will find it near the star rating or in the sidebar of your Google search result.
• Now tap the stars if you want to rate, and leave your comments for the review.

An example of a Google review;

Write Google reviews from your phone

• For writing Google reviews from your phone, Android or ios, go to Google Maps
• Search for the business you want to review
• From your search result, click on the place or address
• Scroll down and then find the Review section
• Now click on the Review button, rate the page with the number of stars you want to give, and write your review in the box below the star rating
• Then click on ‘Post” to leave the review

And that’s all about the simple steps to write a review on Google. But this is not the end to expanding your ideas a bit more if you want to have control over your total Google account reviews and all. 

Let’s proceed then;

Manage your Google reviews using WP Social Ninja

Since Google reviews and the impact of the reviews on your business profile has unlimited benefits, you must know how to manage the reviews. 

The Google business profile has default features that allow you to control your reviews like create, edit and delete. But except these, when you have more authority to play with your Google reviews and place them on your website, then why will you miss the chance?

Just integrate a social media plugin that performs all-in-one functions for managing your Google reviews.

The steps start with integrating your Google business account with WP Social Ninja ; From the dashboard, you need to choose your account.

After choosing your platform, you are set to customize your reviews and feeds as you want. Well, we will see only the editorial section of reviews here so that we won’t go deeper into every detail.

Most importantly, what you need is how you manage the reviews. To do that, you have the Filters option in the WP Social Ninja editorial panel.

The number of reviews will allow you to determine how many reviews you want to display on your website. To make your reviews more positive and eye-catchy, you can show only the maximum ratings you get from your customers or audience.

Again you can’t miss that part where you can exclude or hide any reviews that are irrelevant, or you don’t want to show on your website. This Filter by Exclude/Include option will help you with that. 

Suppose you want to organize the reviews that are specifically for any of your products or business. In that case, you can do that too just by selecting the business or product name from the Filer by Business/Product option.

Similarly, you can filter companies and display the reviews accordingly from the Company option. And that’s not all. You will still have numerous options to edit your reviews. Though we haven’t disclosed much about all the functionalities of the WP Social Ninja plugin here, you can explore the details with our user guidelines .

WP Social Ninja

Try WP Social Ninja today and see for yourself!

We hope now you know how do you write a review on Google. To know more about us you can check related articles:

• How to Embed Google Reviews Widget on WordPress Website
• Google Business Profile | How to Optimize and Manage Your Business

Frequently asked questions on writing Google review

Why can’t i see my google review.

Google reviews can’t show up sometimes due to some technical issue. If you face such a problem, that could be if it violates any of Google’s review policies. Also, it might be because of any report flagged by any reviewer.

How do I write a review on Google?

If you are a general customer and wish to write a review on a website, be honest in your words. Describe a bit about your product and how you get to benefit from the service, and write it specifically.  

Can I edit my Google reviews?

Yes, you can edit your google reviews after submitting. You can change your review text, ratings and add or delete image.

What’s a Google reviews widget?

Google reviews widget displays reviews that are generated and collected from Google. After collecting the reviews from your Google account, it creates a code that you can add to your website to showcase your Google reviews.

Can I write a review without having a Google account?

No, you can’t. In earlier days, it could be possible to write reviews without an account. But now, you cannot write Google reviews without a Google account.

Is a Google Business Profile free?

Yes, Google Business Profile is free to use. If you plan to make your local business profile appear on search engines and when people check online reviews, let them find you on Google Maps, you should get it at no cost.

Hridi here; a dreamer and ambivert who loves diving into exploring more. Wanna know what this slacker's work cycle is? So, a cup of coffee, a good music and back to write!

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Google Review Link: How to Generate One and Share

Published: August 19, 2022

Traditionally, the best way to market a business was through word of mouth. However, times have changed, and all it takes now is a Google search. With this system, the one thing that really counts is your customer reviews.

Research shows that customers are willing to spend 31% more money on businesses with positive reviews. And that's not all good reviews can do for your business; getting stars in your google review listing can boost your traffic by at least 30% to 60%.

All these numbers look good, but how do you really get the ball rolling? By getting a google review link and sending it to your customers.

What is a Google Review Link?

A Google review link is a direct link your customers can use to write a review on your Google My Business page. With a direct link, customers will only need a minute to write a review. But without one, they'll need to follow a six-step process. That's a major turn-off to many customers.

Why is a Google Review Link Important?

Here are the main reasons why getting a google review link is important.

• Favorable ranking in the search engines - The number one priority of Google is to provide the best experience to searchers. It focuses on the relevance and quality of products to its searchers. This means having many positive reviews can improve your ranking.
• Increased visibility - If you want to be more visible on Google, you need better reviews. The only way to do that is to receive more of them.
• Google is likely the first contact with your prospective customers - Therefore, having positive reviews helps establish trust with your customers even at the first interaction stages.

How to Get Google Review Link

Now that we are on the same page about what and why a google review link is important to your business, it's time to learn how to generate one. Here are a few effective tips on how to get a Google review link in a few clicks.

How to Generate a Review Link From Your Google My Business Account

Here are the simple steps to follow:

1. Go to your Google My Business account.

Once you sign up on your business listing account, open the listing you'd like to create a review for.

2. Scroll to the "Get more reviews" box.

Go to your homepage on the listing you're generating a review link for. You'll notice a "Get more reviews" box. Click the box and copy the generated link.

Image source

How to Get a Google Review Link Directly From Google

If you want the easiest answer on how to get a Google review link, here's how to go about it:

1. Search your business name on Google

2. Click on the review box to access the write review button.

3. Copy the URL (that's your link).

How to Send a Google Review Link

Having your Google review link won't yield any results unless you learn how to share it and convince your customers to write reviews. Here are a few ideas on how to send a Google review link to your buyers to get the desired results.

1. Create a post-purchase campaign.

One way to send a link without being pushy is to send a post-purchase email campaign to your customers after they purchase. If your business is new, you might have to come up with an incentive to motivate your customers to write reviews.

2. Include your Google review link in your email signature.

This is a long shot, but it's still worth trying. Create a signature with a call to action (CTA) like, "Share your feedback on Google" or "Review us on Google."

3. Send your customers an SMS.

This may come as a surprise, but SMS marketing is still very much alive. Statistics show that 90% of messages are read in three minutes.

Take advantage of these numbers and send your customers a message with your Google review link requesting them to review your business.

Start sharing a Google review link for more reviews.

Google reviews are critical to your business. What your customers say about their experience with your business determines whether or not your new prospects trust you.

One way to make this happen is learn how to generate a Google review link and share the link with your customers. This eliminates the six steps that customers have to go through to leave you a review.

Don't forget to share this post!

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Use these free prompts to respond to reviews faster and easier.

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How to Write a Google Review for a Company + Examples

It’s not the nineties anymore when a buyer sees a beautiful ad on the TV and starts buying. 95% of people read online reviews before buying anything. And over 81% of them are likely to visit Google Reviews before visiting a business.

After seeing the stats you must realize the importance of Google reviews. So if you are a business needing reviews or a customer eager to write reviews for beloved companies, believe us you can make a difference with your reviews.

Here today, we’ll accompany you with a comprehensive walkthrough of the importance of sharing your valuable Google reviews and finally how to write a Google review for a company, ensuring that all your customers can easily grasp the steps involved.

Let’s explore.

How Google reviews help

Crafting a thoughtful Google review holds immense power, as it can greatly impact the businesses you frequent. Review is a big factor in getting rich snippets too.

Your feedback serves as a pillar of support for local establishments, influences the decisions of potential customers, and fosters an environment for business growth and improvement. 

Moreover, it provides you with a platform to share your experiences and connect with others in a meaningful way. Let’s explore some compelling examples of how Google reviews can truly make a difference:

Supporting Businesses : Sharing a review of a neighborhood business makes you an advocate for it helping promote offerings and attracting more customers. You contribute to the success of the business and strengthen the community economy.

“Last week, I enjoyed savoring the best latte at Creamo Coffee House. The barista’s warm and friendly demeanor paired with the meticulously crafted foam art made it a memorable experience. ( Example )

Impacting Business Improvements : Your constructive feedback catalyzes businesses to identify areas in need of improvement. Highlighting specific issues inspires them to address shortcomings that help future customers.

While I enjoyed my meal at The Lemon Garden, it was not overly busy but took an extended period for our food to arrive. I hope they focus on improving efficiency. I look forward to a better experience next time. ( Example )

Sharing Valuable Experiences : You can share your experiences with a wider audience which helps businesses in understanding their strengths and weaknesses while offering potential customers an honest perspective through your review.

My visit to Panshi Inn left much to be desired. The unhelpful staff and delayed delivery were disappointing. I sincerely hope they work on improving their customer service in the future. ( Example )

Influencing Potential Customers : Your well-crafted review holds the potential to sway the decisions of potential customers, guiding them towards remarkable establishments or exceptional products.

Recently, I had the pleasure of indulging in the mouthwatering Margherita pizza at Cafe Aurko. The crispy crust and fresh toppings came together perfectly. I strongly recommend it for a classic pizza experience. ( Example )

Writing a Google review empowers you to share your experiences, connect with others, and contribute to success. So, embrace the opportunity to make a difference through your valuable feedback.

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Why Google reviews matter for a company

Google reviews hold tremendous significance as they contribute to boosting a business’s credibility and elevating its SEO ranking. As the most popular search engine, customers place greater trust in businesses adorned with positive reviews on.

Furthermore, favorable reviews pave the way to higher rankings on Google search results, underscoring the necessity for businesses to manage their Google My Business profiles diligently.

In summary, here is a beautifully encapsulated list of the remarkable benefits bestowed by Google reviews:

Elevating SEO Ranking : Positive reviews contribute to a business’s visibility and prominence in search engine rankings, ensuring a greater online presence.

Credibility boost : Google reviews establish trust and authenticity, augmenting a business’s credibility in the eyes of potential customers.

Informative Insights : Google reviews provide valuable opportunities for potential customers to gain insights about a business before deciding to engage with it, enabling informed choices.

predicting Customer Needs : Reviews serve as a powerful tool for businesses to understand and predict the needs and desires of their esteemed customer base.

Reputation : Google reviews allow businesses to take charge of their online reputation by actively monitoring and responding to customer feedback.

Considerations Before Leaving a Google Review

Now you know how Google reviews help and how it matters for a business. Let’s see what we need to consider before writing a Google review for a company.

Non-anonymous reviews : Google requires all customers/users to sign in with their Google accounts before being able to submit a review, ensuring transparency and accountability.

Public visibility : Your Google reviews will be displayed publicly, showcasing your profile name and picture, and contributing to an open and authentic review ecosystem.

Wide reach : Expect your Google reviews to appear not only on Google services like Maps and Search but also on various third-party websites and applications that utilize Google services to present a Google reviews widget.

Compliance with policies : It is essential to adhere to Google’s policies when crafting your reviews. Take the time to familiarize yourself with these guidelines for a successful and effective review.

Business review control : Businesses cannot delete negative reviews themselves. However, in the case of a fraudulent or fake review, businesses have the option to report it for further investigation.

Best Practices for Writing a Google Review

Unlock the potential of your Google review by employing these valuable tips, ensuring its helpfulness and informativeness.

Embrace specificity : Avoid generic statements like “good” or “bad” and instead delve into the specifics. Elaborate on what precisely contributed to your positive or negative experience.

Uphold honesty : Resist the temptation to embellish or fabricate details. Maintain the integrity of your review by providing an authentic account of your experience.

Foster constructive feedback : If your encounter was less than satisfactory, offer constructive suggestions on how the business could enhance its operations or customer service.

Stay current : Time is of the essence. Reserve your reviews for recent experiences, refraining from reviewing businesses you visited years ago. Keep your feedback relevant and timely.

By incorporating these valuable guidelines, you will create a Google review that not only aids fellow users but also serves as a beacon of helpfulness and insight.

How to Write a Google Review for a Company

Always remember, your honest reviews serve as guiding beacons for others, empowering them to make well-informed decisions while wholeheartedly supporting local businesses.

Delve into the realms below, where meticulously crafted step-by-step instructions, adorned with captivating screenshots, reveal the path to writing a Google review on both mobile and desktop platforms.

How to Write a Google Review on a Desktop?

There are two places where customers can submit Google reviews for a business: Google Search and Google Maps. Now, let’s delve into the specifics and explore each platform in more detail.

Write a Google review in Google search

Here is a refined version of the steps for leaving a Google review on the desktop in Google Search:

Step 1 : Open Google search results and enter the business name of the company. 

Step 2 : On the right side of the search results, locate the Business profile. 

Step 3 : Scroll down and click on the Write a Review button. 

Step 4 : A pop-up window will appear, prompting you to log in to your Google account. 

Step 5 : Once logged in, you will gain access to the review form where you can write your review and even upload photos.

These steps are easy to follow, allowing you to leave a Google review for a business using Google Search on your desktop.

Write a Google review on Google Maps

All the ways of giving reviews on Google are almost similar. So, if you found the location of your desired agency or shop on Google Maps, you can follow the below steps to review a business there.

Step 1 : Launch Google Maps and search for the desired business. 

Step 2 : Once the business information is displayed, go to the left-hand panel and click on the Review button. 

Step 3 : You will get a review page where all reviews and ratings are displayed. Click the Write a Review button in the middle, and a pop-up window will appear where you can write your review. After completing the review, click Post .

Step 4 : To view your review, refresh the page, and it will be visible in the Reviews section.

By following these steps, you can leave a Google review for a business using Google Maps.

How to Write a Google Review for a Company on Mobile?

Just like on a desktop, there are various methods for leaving a Google review on a mobile device. It is even more convenient for users to do so on mobile because they may be physically present at the business location where they wish to write the review. 

Additionally, businesses often provide review links through email or QR codes, making it effortless for customers to tap the link and directly leave Google reviews through a form. Here is a guide on how to accomplish this on a mobile device.

Write a Google review in the mobile browser

To compose a Google review using the mobile browser, please follow these instructions to enhance your experience:

Step 1 : Open Google.com in your mobile browser and enter the name of the business. 

Step 2 : From the search results, navigate to the Reviews section and tap on the star icons to assign a rating (Choose 4 or 5 stars for a positive review, 3 stars for a neutral review, and 1 or 2 stars for a negative review). 

Step 3 : A popup will appear, allowing you to write your review and attach photos if desired. 

Step 4 : After completing your review, tap on the Post button to submit it. Your review will be visible within a few minutes.

By following these steps, you can effortlessly write a Google review through the mobile browser, enhancing the accessibility and convenience of sharing your feedback.

Write a review in the Google Maps app

The process of submitting a review in Google Maps is similar to the aforementioned steps. The only distinction is that you need to utilize the Google Maps app and conduct the search within the app itself. Here are the steps for writing a Google review using the Google Maps app on your Android or iPhone device:

1 . Google Maps : Begin by opening the Google Maps app on your iPhone or Android device. If you don’t have the app, you can download it from the Google Play Store or App Store.

2 . Locate the Business : Enter the name of the business you wish to review in the search bar located at the top.

3 . Access the Reviews : Scroll down on the business profile page until you reach the ‘Reviews’ section.

4. Select the Star Rating : Tap on the star icons provided in the Rate and Review section to indicate your preferred rating.

5 : Compose Your Review : Utilize the input area to write your review, expressing your thoughts and opinions.

6 : Submit Your Review : Tap the ‘Post’ button to submit your review. Congratulations! You have successfully written a Google review on your Android or iPhone device using the Google Maps app.

By following these steps, you can effortlessly share your feedback through Google Maps, providing valuable insights to others and contributing to the business’s online reputation.

How to Edit a Google Review?

If you need to make corrections or add more details to your Google review, you can easily do so by following these steps in Google Maps, just you need to be signed in to your Gmail account.

Step 1 : Go to the review section from your desktop, mobile browser, or Google Maps app, and go to the review you added to a company.

Step 2 : Choose Edit review right under the review. And make the necessary changes or additions to your review. 

Step 5 : Once you have made the desired edits, click Post to update your review.

Please keep in mind that it is quite common for customers to edit their Google reviews, particularly when businesses actively manage reviews and promptly respond to any negative feedback.

How to Delete a Google Review?

If you have submitted a review and wish to remove it, you can do so. To delete your own Google review you can follow the above steps of editing reviews or you can do so following the below steps.

Step 1 : Click on the menu icon located in the top-left corner. 

Step 2 : Select Contributions from the menu options and scroll down to find the review you wish to delete. 

Step 3 : Choose Delete review from the available options.

By following these steps, you can easily delete your own Google review through Google Maps. However, please note that the actual owner of the business can’t delete Google reviews. 

In the case of a fake or inappropriate review, the business owner can flag it as inappropriate and rely on the Google team to decide to delete it.

Earn from your Google reviews

Users contribute to Maps voluntarily. There is no way to earn money by contributing to Maps. 

Yes, there is a ‘BUT’ because you can use these reviews on your website to showcase your testimonials. And that can bring you a lot of credibility for your website or business.

If you are a blogger or someone who wants to make an identity by reviewing things, you can easily create tables for free to showcase your reviews on your WP Websites.

Like, if you are a restaurant reviewer, you can write blogs on a list of all the restaurants nearby. Your review can help people to get a better view of the quality and make their decisions easier.

The tables are made with Ninja Tables

And finally, If you want to showcase your Google reviews on your WordPress website you can use WP Social Ninja . Integrate this social media plugin to perform all-in-one functions for managing your Google reviews.

Some Frequently asked questions on Google review

Are Google reviews free?

Google Reviews is a free service to enhance the online business that empowers you to gather invaluable feedback from customers who have completed a purchase on your website.

Why can’t I see my Google review?

Occasionally, Google reviews fail to appear due to technical difficulties. It could be because the review violates one of Google’s policies. Furthermore, it might also occur if a reviewer has flagged the review for some reason.

How do I write a review on Google?

If you want to share a review on anything, you have to be honest in your expression. Elaborate on the product or service, highlighting the specific ways that benefited you. Provide specific details, to make your review more impactful and valuable.

How do I write a business review on Google?

To write a review for a local business on Google, follow these steps:

• Search for the business on Google.
• Scroll down on their listing or click on their reviews in Google Maps.
• Click “Write a Review.”
• If you’re not already signed in, a sign-in box will appear. Sign in using your Google account to proceed with leaving a review.

Why can’t I write a Google review?

To ensure transparency, Google requires users to sign in with their Google accounts when submitting a review. Anonymous reviews are not allowed. Businesses are unable to remove negative reviews independently, but they can report fake reviews if necessary.

Where can I write a Google review for a company?

There are many review sites where you can find reviews on businesses and you can review them too. 

• Google Business Profile (formerly Google My Business)
• Facebook Page Reviews.
• Better Business Bureau.
• HomeAdvisor.
• ConsumerAffairs.
• Foursquare.

Can I write a review without having a Google account?

Previously, it was feasible to write reviews on Google without an account. However, at present, it is no longer possible to submit Google reviews without a Google account.

Is a Google Business Profile free?

Absolutely! The Google Business Profile is completely free. By creating a profile, you can ensure that your local business appears on search engines and is easily discoverable by people seeking online reviews.

Google Reviews offers valuable benefits for both customers and businesses. To make the most of this opportunity, it is important to provide a comprehensive, objective, and respectful description of your experience. 

Leaving a Google review not only allows you to express your appreciation for a business’s services or products but also increases its visibility to a wider audience. 

Considering the widespread use of Google in our daily lives, your potential customers are likely to come across these reviews. Thus, collecting Google reviews becomes vital for local businesses aiming to enhance their online presence.

Ninja Tables– Easiest Table Plugin in WordPress

Mohiuddin Omran is a creative content creator at WPManageNinja. An eager science major with a passion looking for understanding and practicing new technology trends.

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How to Encourage Customers to Write Google Reviews

Google reviews are essential to winning potential customers in your area – they help users decide if they should do business with you. Whether they’re happy with your products or services or not, customers are entitled to write a review on your Google My Business profile. Much of the time, however, some customers do not bother writing reviews and this could end up being a lost opportunity to engage with a customer post-sale, entice new patrons and gain valuable feedback.

At the same time, Google reviews serve as a ranking factor to improve the visibility of your Google My Business profile. So it’s important for you as a business to encourage customers to write a review.

The stats below prove it. Google reviews get you the results you need.

Google Reviews IRL

Let’s say you’re one of three Italian restaurants in your neighbourhood. All of you appear on the Google 3-pack and have active and well-maintained Google My Business listings.

Now imagine that your profile has an overall 4.0-star rating and around 80 reviews, most of which are positive and responded to in a timely manner.

On the other hand, one of your competitors has a 4.5 star rating with 13 reviews, with a few responded to – but the last one was more than 6 months ago. Your other competitor has mixed reviews, landing them with a 3.2 star rating with over a hundred 2-3 star reviews and no replies from the owner.

Which restaurant will customers most likely trust and decide to eat in?

Given all of that, your restaurant will most likely be the best choice. Even if your star rating is slightly lower than one of your competitors, they have more reviews to help them make a final decision. You’ve also replied to them – which signals to the potential diner that you’re actively taking note of their review.

Asking for Google Reviews (the right way)

Who & when to ask for a review.

As a rule, it’s important to ask for everyone’s reviews after completing a service, selling a product or reaching another milestone in your customer’s journey. You can also send out an email to existing customers, asking for reviews if they haven’t written one on Google My Business. Consider the second option as a good way to re-engage with older customers and to entice them to try and buy from or hire you again, especially if they liked your business in the past.

However, you still want to carefully choose who you should send your review request for.

And while you want to have positive reviews, prepare for negative ones – this can be a good opportunity to improve your business based on their feedback.

How to invite customers to write a review

Did you know that Google My Business can help you create marketing material? The Google My Business Marketing Kit gives you the opportunity to create personalised marketing collateral to put on your website, stickers to put on your storefront and even decoration that you can hang around your store. Previously known as Small Thanks with Google, it’s a free tool for businesses that entice more customers to write a review – go ahead and read our blog to learn more about it.

You can also create a link to share with customers. To do this, you can do the following:

• Sign in to Google My Business
• On your homepage, look for “Get more reviews” and copy your short URL to share with your customers.

Once you have the link, you can resort to more traditional means of getting reviews:

• Using a simple email – Create email campaigns that invite the customer to review your business on Google. It doesn’t have to be too complex of an email to send to customers. Just keep your message short, sweet and sincere.
• Asking in person – You can train in-store employees to request reviews and lead customers to the Google My Business review section.
• Creating a landing page – Some businesses go the extra mile and create a dedicated landing page with a CTA button linking to their Google reviews section.
• Posting on social media – If your customers are active on social media platforms, it would be a good idea to post the request review link there as well.

How to encourage a customer to write a Google review?

Remember that Google reviews serve as an opportunity to create a conversation between you and your customer – as well as rank in local search results – so it has to come as naturally as possible. Hurrying a customer or forcing them to write a positive review will hurt your reputation in the long run.

You can say something along the lines of…

‘Hi! If you’re comfortable sharing your thoughts with us about our business, you can head over to our Google My Business and write a review. This helps us offer you and other customers the best experience in our store in the future. Looking forward to seeing what you think!’

… And then show them how to write a review on GMB using the shareable link.

You can guide them to write their reviews, especially if you want to rank high on local search results. You can ask them to include your store name (‘Acme store here in Sydney’) and write in detail – if they are comfortable – about how their experience was.

How NOT to encourage customers to write Google reviews?

Here comes the tricky part. You cannot always blatantly ask for a review without thoughtfully writing up a script or an email. While many customers will be more than happy to leave a review, forcing them to do so is inauthentic and could go the wrong way. After all, the point of asking for reviews is to get honest feedback from your customers.

So it’s best to avoid practices like buying or incentivising reviews or review gating (we briefly wrote about this in a previous blog ). It may improve your local search ranking (but really, it’s not a lot) but it can ruin your online reputation.

Google reviews are an important local SEO ranking factor and missing out on this opportunity could hamper your chances of improving your online reputation and ranking higher in local search results. To get more authentic reviews, don’t hesitate to ask your customers to leave feedback on your Google My Business profile. But don’t forget to do your end of the bargain and follow up with a response. While review responses do not count as ranking factors per se, they do increase the trust your customers have for you and are more likely to make a repeat visit to your store.

If you’re still wondering how to improve your online reputation with Google My Business, the DigitalMaas Platform can help you succeed in ranking high on local search results and bring new and old customers to your store each and every time. Sign up today for a trial.

Myta is the Content Writer & Designer at DigitalMaas. Fusing content marketing fundamentals and the drive to educate customers on how Google My Business and the DigitalMaas Platform work, they're able to create all kinds of written and visual content to make everyone's lives a little easier.

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Details Guide: How To Write A Google Review?

How to write a Google review is one of the most widely used and trusted types of customer feedback. It’s hard to match the convenience of seeing a business’s address, opening times, phone number, and reviews in one spot.

You’re more likely to find something better elsewhere if they don’t have positive ratings. That’s how Google measures performance. Learn how do you write a Google review with Audiencegain .

Read more: Buy Google Reviews For Busines | 100% Cheap & Secure

1. How can I write a Google review with 7 steps?

How to write a review on Google on the mobile app or the Google maps website, follow these steps:

• Step 1: Sign in to your Google account
• Step 2: Open the Google Maps mobile app or go to maps.google.com
• Step 3: Search for the place you want to review and tap it to bring up the dashboard

Places show up on the Google Maps dashboard

• Step 4: In the left sidebar on the Google Maps website, scroll down to Review Summary and tap Write Review

Click “Write a review” on the website’s left side

• Step 5: On the Google Maps mobile app, click the Reviews tab at the top of the page. In the Ratings & Reviews section, click the stars

Rate & Review on the Google Maps mobile app

• Step 6: On both the app and the website, you can add a star rating, write a review in the text, and then upload a photo

In the pop-up window, finish writing your review

• Step 7: Once you’ve finished writing your review, tap the Publish button and your review will be public

You may also like: How To Remove A Google Review On: Computer, Android, IOS

2. How to write Google review from phone?

Most people use their phones at any time of the day. How to write a Google review on mobile devices through Google’s search engine, so follow these eight steps:

• Step 1: First, sign in to your Google account
• Step 2: Search for the business you want to evaluate
• Step 3: Tap the Reviews tab when the business info box appears at the top of the page
• Step 4: Below the Google review summary will appear “Ratings and Reviews”
• Step 5: Tap the number of stars you want to rate your business. One star means you received bad service and will never return to that place of business. Five stars mean you are completely satisfied with what the business has to offer and would highly recommend it to your friends
• Step 6: Share details about your experiences with the business
• Step 7: If you have a photo, add a relevant photo to your post
• Step 8: Click the Post button

Customer reviews written on the phone

Here’s how to write a good Google review about Google Maps on a mobile device to submit a review:

• Step 2: Open the Google Maps app on your phone
• Step 3 : Search for the business you want to evaluate
• Step 4: Swipe down to see the results in full screen
• Step 5: Click the REVIEW tab
• Step 6: Click on the number of stars you want to rate your business
• Step 7: Share details about your experience with the business. They can be positive, negative, or both.
• Step 8: If you have a photo, add it
• Step 9: Click the Publish button

Since most people carry mobile devices with them at all times, the way Google reviews are written is more important than ever. That will make it easier for customers to reach your business quickly when people’s reviews are better. The review will benefit the rated company and its potential customers.

Also Read: How to get positive reviews on Google

3. How do you write a google review without a Google account?

How to write a Google review without a Google account, simply follow these nine steps:

Open maps.google.com in your web browser or download the Google Maps app for your smartphone.

• Step 1: Download the Google Maps app on your mobile device or open maps.google.com in an internet browser
• Step 2: In the Maps app, search for the business you want to review
• Step 3: Click on the business name shown on the map
• Step 4: Tap the reviews tab or scroll down until you find the starred reviews
• Step 5: Under “Ratings and Reviews,” tap the number of stars you’d like to rate your business on. One star = not satisfied; 5 stars = satisfied.
• Step 6: An announcement you are posting publicly appears
• Step 7: Add a photo (optional) relevant to your review
• Step 8: Leave an explanation of why you’re rating the business whether positive, negative or both

How to write a Google review without an account

Whether you’re an Android user or simply don’t have a Google account, here’s an easy way to write a Google review for any business. Now you know how to write a Google review without a Google account and you can rate any business you have experienced.

This helps businesses know how to improve their services or products better. It also helps potential customers know which business to look for.

Also Read: Google five star reviews

4. Google review posting rules

For your review to be updated on Google Maps, it must follow Google’s rules. Everything in your review should be on-topic, accurate, and free of defamatory language.

Your review cannot be copied, faked, or stolen from others. It is also not allowed to contain content that is pornographic, offensive, or presents a conflict of interest (for example, users cannot rate their own business and reviewers do not get paid for their reviews.)

Users can report a review if it violates the rules and if Google agrees with the review, the company reserves the right to take it down. Those reviews can even suspend or remove “abusive accounts”.

Reviews on Google must follow the rules

You may also like: 13 Tips & Way How To Get More Google Reviews

5. FAQs about how to write a review on Google

When writing a review on Google, people will often have many questions, here are some frequently asked questions about how to write a review on Google :

5.1 How do you review a business on Google?

First, sign in to your Google account and search for the business you want to review. Tap the number of reviews shown in blue text. Finally, click on write a review in the top right corner.

How to write a Google review of a business

5.2 How do I leave a review on Google anonymously?

There is no way to write anonymous buy Google review . As a result, Google will automatically connect your review to your Google account.

How to submit anonymous Google reviews

5.3 How do I see my Google reviews?

You can sign in and manage reviews from your dashboard to view your reviews on Google. Besides, you can search for your business and tap on the number of reviews linked in blue, and from there see your reviews.

Sign in and manage reviews to see How to write a Google review

5.4 How long are Google reviews posted?

Google reviews will be displayed indefinitely unless the reviewer decides to delete the review.

Google reviews will be displayed unless the reviewer deletes the review

Related articles:

• Should You Pay For Google Reviews? Safe & Guaranteed 2022
• Does Using Google Reviews Help SEO Improve Rankings?

A great way to express your gratitude to companies for their services is to write a google review. You probably use Google every day, and so do your potential customers. If you own a local business, learning how to write a Google review is essential as it will increase the number of people seeing your company. Follow Audiencegain for more interesting updates.

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How to Leave a Google Review on a Local Business

If you're keen to show your support for a local business, leaving a review is a great way to do so. Here's how you can leave a review with Google.

Previously, professional critics who write for publications turned the tides for local businesses everywhere. However, with the introduction of services like Google Maps, ordinary people received the opportunity to have their voices heard through reviews.

Here's why you should consider writing a Google review today.

Why You Should Post a Google Review

While it's unlikely that all of them are legitimate, Google reviews is a common tool used by people to determine whether a business is worth supporting or not.

Google reviews are a great way to check information about a business, especially details which aren't normally available on their owned social media pages.

For example, businesses may not have important details such as if they allow pets, have wheelchair-friendly facilities, can understand sign language, follow vaccine policies, or treat members of the LGBTQ+ community fairly.

Related: How to Delete a Google Review

However, for these reviews to remain objective, it's essential that ordinary customers take the time to write them as well, whether it was an incredible, mediocre, or disappointing experience.

If you're wondering how to leave a Google review, there are two methods: Google Maps App & Web Browser. Here's how to do both.

How to Post a Review on Google Using the Google Maps App

If you have Google Maps apps downloaded on your device, here are the steps you need to take to make a review:

• Open the Google Maps app.
• Search for the name of the business that you would like to review.
• Select the name of the business .
• Tap Reviews .
• Select how many stars you would like to rate the business.
• If you want to add photos of your visit, either tap Camera or Add photos .
• After selecting up to 50 photos you have taken, click Done .
• Once you are happy with your review, click Post .

Download : Google Maps for Android | iOS (Free)

How to Write a Review on Google Using a Web Browser

Should you wish to avoid downloading another app on your device to make a review, here's how to write a review on Google using any web browser:

• Open any browser.
• Go to the Google Maps website .
• Click Post to submit your review.

What Happens After You Post a Google Review

Once you write and post your review, it will immediately appear on the business page on Google Maps. If you have uploaded a photo, it will take a few hours before the full photo becomes available for other people to read.

If you forget to include some crucial information in your review, you can also edit your Google review. With this, you can update the information to reflect your latest visit. After all, the quality of service of any business can change with time.

Related: Ways to Spot Fake and Useless Reviews Online

Depending on the quality of your review, Google will also reward you with points. To increase your points per review, you can include more photos and add more details about your visit. In general, Google rewards users who create meaningful and useful reviews with higher points.

Write A Google Review

By writing an honest review on Google, you can help other people make decisions on which business to support. In addition, you can also help businesses manage the quality of their products or services by letting them know what their customers really think.

Learn How to Use Texts, Emails, Calls, and More to Ask Customers for Google Reviews

Getting more Google reviews is essential for any business building an online reputaiton . Especially small businesses looking to improve visibility online, earn referrals and get more customers.

But asking customers for Google reviews and responding to Google reviews takes time and patience. For many businesses, it’s a manual process.

The good news is that there are easier, faster, more automated ways to ask customers for Google reviews.

To help, we’ve put together a list of several clear and actionable ways to get started.

We walk you through:

• 6 reasons why you should ask for Google reviews
• Who you should ask for Google reviews
• The best times to ask for a Google review
• How to ask for Google reviews using voice, email, texts, printed ads, physical mail, and more.

Read on for more.

What Are Google Reviews?

Google reviews are voluntarily unpaid comments that customers write about businesses on Google. They’re powered by integrated features within Google Maps, Google My Business, and Google Search. Which makes it easy for anyone to leave feedback, add videos, add images, and other user-generated content.

Here's an example:

6 Reasons Why You Should Ask for Google Reviews

{{reviews_masthead="/media"}}

1. Google reviews help you build social proof and solidify your reputation

Reviews greatly influence customer behavior - especially when potential customers are searching for local services near them. In fact, mobile searches for "best" and “reviews” have increased by 80% and 35% respectively in the past few years.

And 86% of customers read reviews when in need of a service. This is because it's easier to trust the opinion of others who’ve already had experience with a business.

But you won’t get more positive reviews unless you ask for them. However, a 2019 BrightLocal study indicated that 76% of consumers who were asked to leave feedback actually did it. And according to recent research , asking for reviews produces higher average review scores 4.34/5. Whereas unprompted reviews average 3.89/5.

2. Collecting Google reviews helps you gain insight from feedback

Asking customers to leave a review and getting feedback can lead to insights and stronger customer service.

As a business owner, you need to know the truth about how customers view your product or service. Actively collecting reviews and customer feedback makes customers feel more valued. And ultimately it helps you understand the way they see your business.

{{reviews_yelp="/media"}}

3. Google reviews have a longer shelf life and carry more weight

Recent reviews matter to Google and your prospective customers. Google uses recent reviews as a key ranking factor for local SEO and search. Whereas prospects look at online reviews for social proof that other people are using your services and finding success.

This is why what customers say about your business on Google My Business carries more weight.

And unlike Facebook posts, tweets, and other review sites, Google reviews have a relatively long shelf life.

Tweets stay top-of-feed for around 18 minutes. Facebook posts are around five hours. But reviews stay top-of-page for about three months.

{{feedback_reviews="/media"}}

4. Google reviews are essentials to maintaining control over your business reputation

If you haven’t already claimed your Google My Business listing, then you need to now.

Claiming your Google My Business account is free and it’s the first step to managing your online reputation. It helps you get ahead of bad reviews with proactive responses.

{{reviews_medical="/media"}}

5. Google reviews help you turn happy customers into brand advocates and earn more business referrals

The more people who advocate for you and your local business the better. Happy customers prove that you offer great service and they help you acquire new customers.

Once you’ve got advocates, you’ll be in a better position to start earning business referrals. This is free marketing where your happy customers actively campaign and send you business without your having to ask.

{{customer_survey="/media"}}

6. More Google reviews give you more visibility in local Google search results

Reviews are an essential local ranking factor. They help Google understand what your business does and how it's perceived. They correlate with credibility.

This is why Google pays more attention to businesses with more quality and diversified reviews.

And besides credibility, Google loves content. And what's better than user-generated content? It's unique, fresh, and new.

Google reviews also give you a chance to engage customers. That, in turn, signals to Google that your business has an up-to-date web presence – further boosting your search rankings.

Who You Should Ask for a Google Review

If you’re just starting to ask for Google reviews, it's best to leverage your happiest customers. These are people who are already praising your services or products on social media or in other ways.

Overall, ask for reviews from customers who are willing to deliver in-depth and honest opinions.

Strive to avoid short, impersonal feedback. And if consumers are asking for a review template, provide one right away.

For best results, do all you can to satisfy a customer before asking for reviews.

Ultimately, you’ll want to devise a strategy to automatically ask for reviews from all your customers.

But know that asking everyone for feedback will lead to some negative reviews.

However, negative reviews can be good for your business. Businesses with ratings between 3.5 and 4.5 stars earn more revenue than businesses with other ratings. At the same time, businesses with 5-star ratings earn less than those with 1-1.5 star ratings.

And, negative reviews give you an opportunity to demonstrate how empathetic, accomodating, and human you are.

And using Google reviews for customer service has some revenue benefits too:

• Businesses responding to over 25% of reviews earn 35% above average
• Businesses not responding to reviews earn 9% below average

The Best Times to Ask Someone for A Google Review

Every business and organization is unique. So when you should ask for Google reviews will vary based on your customers, service, product, billing cycle, etc.

But the following are some best practices guidelines for the best times to ask someone for a Google review:

• Ask for reviews when customers are at peak satisfaction, but not longer than a week after concluding business.
• Ask for a Google review or feedback when a customer makes a payment.
• Ask for reviews at times and on days when customers are less occupied.
• If your customers engage with your business on weekdays, then ask for reviews on weekdays.
• If your customers interact with you during business hours, consider reaching them on early mornings (8:00 am-9:30 am) or afternoons (1:00 pm-2:30 pm).
• For weekend-type customers, try asking for reviews in the evening (1:00 pm-7:00 pm).
• Experiment to get the best time for both you and your customers.

We’ve covered the "what", "why" and “when”. Now it's time to explore how to ask for Google reviews using text, email, voice, and other methods.

{{reviews_feedback="/media"}}

How to Ask for A Review Via SMS Text Message

More and more businesses, like Mower Parts Plus , are finding success with business text messaging. Texting works especially well for getting customer reviews and earning more business referrals.

The reason?

Compared to email and voice, business text messages have higher open and engagement rates , and texting has some clear advantages like:

• Near-instant delivery
• Less competition
• High open rates
• High reply rates
• Greater personalization options
• You can automate text messages
• You can schedule texts
• You can collect payments with texts
• Texting is cost-effective

There’s debated about which tool is best (text, email, or voice). But each serves a purpose when it comes to improving your customer engagement .

But you’ll need all of these messaging tools working together. They should play a part in your larger conversational messaging strategy to collect more reviews and feedback.

To get started, you’ll need to select a business text messaging service. You’ll also need to generate a link, embed the link in your texts , and tie it to your Google My Business reviews page.

Don’t already have your link? Feel free to check out our free google review link generator to get your Google My Business reviews link.

{{feedback_yelp="/media"}}

Automating Review Collection with a Business Text Messaging Service

The best way to utilize a business texting service is to set up automation and scheduled text messages. This is the best way to automatically ask customers for a Google review.

Most business text messaging platforms have automation and scheduling. But other business text messaging platforms take this further.

Some integrate directly with your Google My Business account and your small business accounting software like QuickBooks Online , Xero , or FreshBooks.

Business texting platforms like MessageDesk can even help you send fully automated texts that ask for Google reviews . These texts automatically trigger after a certain amount of time. They can also trigger once a customer completes an action like paying their open invoice.

Suggested Article: How to Choose a Business Text Messaging Service

SMS text message templates to help you ask for Google reviews

Hi {{ FirstName }}. Since you had such a great experience with would you mind taking some time to leave us a review on Google? We’ve made it super easy for you. Just follow this link: [LINK]

Thank you for your business! We pride ourselves on great service and it’s your feedback that makes that possible! Take a minute and let us know what you thought! [LINK]

Hi {{ FirstName }}, thanks for shopping with us. Have 2 minutes to review your shopping experience? Just follow the link! [LINK]

Hey {{ FirstName }}, thank you for visiting us today! Could you review your experience with us today at [LINK] to help serve you better? Thanks!

Hello {{ FirstName }}, your opinion matters to us. Could you take a minute to review your experience from your visit? Follow this link to answer a short survey with four questions. Thank you! [LINK]

Check out our list of free SMS text message templates for more.

How to Ask for A Review Via Email

Email is still a reliable channel for asking for Google reviews. After all, 58% of consumers check emails before any other online activity.

It's also easy to include the link to your Google My Business listing. And experiment with different messaging formats.

You can always ask for a Google review by sending a personal email using your own email address. But are you’re looking to automate your review collection or to collect reviews at scale?

Then you’ll want to consider using an email platform like Constant Contact or MailChimp . Email platforms like these make it easy to schedule and automate emails and even craft email sequences.

For best results with email:

• Clearly define your goals
• Personalize your email
• Keep it short
• Test, measure, and adjust as necessary

Here are some examples to get you started.

Email subject lines examples

• "We'd love to hear your thoughts on (X product or service)."
• "How did we do?"
• "Spare a minute to share your experience about (X product) with us."
• "We love learning from your shopping experience."

Email templates

Addressing a broad range of consumers.

Hi [First Name], Thank you for ordering (X product.) We hope you're happy with the purchase. We're glad you shopped with us. We value you and always strive to bring you the best shopping experiences. Would you leave us a quick Google review at (insert link to your listing)? It only takes up to three minutes, and it'll help us better serve you. Meanwhile, reach us at (insert number) in case of any questions or support. Best regards, The (your business name) Team.

Addressing an individual – a repeat customer

Thank you for buying (X product) from us. We hope it has done its (intended) job well. Would you spare a minute to write a review about your experience? (add a link to your business listing). Thank you in advance for helping us help you. In case of any questions or support, give us a call on (insert helpline). Cheers, The (your business name) Team.

The "we" approach

Hi (first name), Thank you for doing business with (your business name)! You mean the world to us, and we would love to learn more about your experience with (product bought). Share your thoughts here (insert a link to your business profile.) Be sure to use # (insert hashtag) to join our online community. Your review will help us deliver better experiences to you. See you in our online community. Best regards, The (business name) Team.

How to Ask for A Review In-Person or Over the Phone

Despite being intimidating, asking for a Google review in person can be effective.

But how do you go about it?

Asking for a review is all about being in the moment. One of the best times to ask customers for reviews is in response to unsolicited praise.

Here’s an example:

Customer: [singing your praises]

You: “We're glad to be of help. We strive to [what the customer is praising you for]. Thank you for taking the time to share your feedback.”

Customer: “No problem. Thank you for being awesome.”

You: “You know such comments significantly help other customers who’re deciding to work with us. If it's not too much trouble, would you mind leaving us a quick review detailing what you’ve just said? That would be amazing."

How to Ask for a Review Over the Phone

Is your business customer support heavy and engaging customers on the phone ? You can also create opportunities to ask for a review when talking to customers on the phone.

Begin by asking customers about their experience with your service, product, or store.

Think of questions like:

• How long have you been using (X product or service)?
• Have you found everything you were looking for?
• How was your experience with us?

The trick here is to select the target reviewer carefully. For instance, a self-proclaimed happy customer is better suited for a phone request than one with problems that need solving.

"I'm glad we got to help you today. Your business means a lot to us. Would you mind sharing your experience today on Google? Your feedback makes it easier for other people to understand that they can get support whenever needed."

Additional Ways to Ask for a Review

Besides text, email, and voice, you can also ask for reviews through printed advertising materials like banners and business cards.

Consider using a design tool like Canva to create ad materials that encourage Google reviews.

Include messages like:

• "Got feedback? We'd love to learn more about it! Leave us a review at (link)."
• "How did we do? Review your experience with us at (link)!"
• "Did you enjoy shopping with us? Leave us a review at (link)

You can apply the same technique to send follow-up physical mail saying thank you and requesting reviews.

You can also:

• Add a review link to your sale receipt or invoice, or
• Add a Google review link to your website

Regardless of the delivery method:

• Determine the right time to ask for a review
• Encourage your client to leave honest and in-depth Google reviews
• Explain to the clients how their feedback will help better their experiences
• Ensure the customer is satisfied before asking for a review
• Make it easy for them to review your business
• Personalize the request as much as possible

Final thoughts

A business text messaging app like MessageDesk has features like text message scheduling, text tags, and SMS templates. These features work together to automate your review collection process.

Templates help you send saved messages with a link to your Google listing. And scheduling allows you to automate texts to customers.

Feel free to start a free MessageDesk trial or schedule a demo with a messaging expert.

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How To Generate Good Reviews For Business With Examples

Good customer reviews are essential for convincing shoppers to buy from you, even if you have a great website and sales pitch.

But one-sentence reviews or reviews with bad grammar won't help you sell anything.

According to Podium, nearly 90% of shoppers read reviews before buying from a local business.

But don't go overboard with the reviews, or customers will get suspicious if they don't seem real.

Make sure your customer reviews are helpful and informative so shoppers feel confident buying from you.

Here are 50+ positive review examples that will help you boost your business's reputation.

What Makes A Good Review?

A good review is more than just five stars. While it's great to get high ratings, it doesn't help customers who are trying to decide whether to spend their money with you.

There's no one-size-fits-all formula for the perfect customer review, but here are a few things that make a review truly helpful:

Good customer reviews are specific and detailed . They are usually a paragraph or two long and go beyond the marketing fluff on your website to provide insights that shoppers can't find anywhere else.

Good customer reviews are honest , even if they are not all positive. When customers offer constructive criticism, it shows that they are real people who have actually used your product. And truthful reviews help you identify areas where you can improve.

Pictures are worth a thousand words , especially when it comes to reviews. Seeing how a product looks in real life, instead of a Photoshopped version on your website, gives shoppers the extra confidence they need to buy.

Customers want to read reviews from real people , so reviews with bad grammar are less likely to be believable. When you are choosing customer reviews or testimonials for your website, make sure they are well-written. They don't have to be perfect, but they should be easy to read and understand.

Reviews that mention employees by name , like Billy from sales or Janet from customer service, are more credible and authentic. This is because it humanizes your support team and shows that the customer had a memorable experience. Seeing positive reviews of your support team is a great sign for potential customers.

Why Are Customer Reviews Important For Small Businesses?

Small businesses are unlikely to have the massive budgets that other big brands do when it comes to marketing. That’s why customer reviews become so important – they are a costless way to provide certainty to new customers.

Moreover, word-of-mouth recommendations and reviews promote a purchase more than other traditional methods of marketing. Here’s why customer reviews are so essential to small businesses:

Social proof : Customers are influenced by the people around them, even if those are just names on reviews they stumbled upon 30 seconds ago. Having high-quality reviews that give genuine insights into your product provides that final push needed to press ‘Purchase.’ While there are different types of social proof, customer reviews have a special place in your shoppers’ hearts.

Feedback : Your product is your brainchild, and we would understand if you find it difficult to spot flaws in its design. That’s where customer reviews come in – they give you genuine, constructive feedback about what could be improved so you can eventually increase sales.

Establish trust with shoppers: When stores display customer reviews, it not only proves that you are an established business but that you are transparent about your services. It also signals you are more than happy to give your customers a voice. All of these are good omens to new customers who might be on the fence about your business.

Strengthen your SEO muscle: Most customer reviews contain lots of keywords that customers are searching for closely linked to your product. Reviews are also published on a regular basis. Both these factors add up to make for great SEO, which will help drive high-quality traffic to your page.

50+ Good Review Examples

Ecommerce review examples.

• This website is amazing! It has a huge selection of products, is easy to use, and delivers quickly. I'm always happy with my purchases from here.
• The customer service here is outstanding! After-sales service was quick and friendly when I had a problem. I highly recommend this online store.
• The quality of the products here is always better than I expected. The descriptions and photos are accurate. I've been a loyal customer for years.
• The website is so easy to use, it makes online shopping a joy. The exclusive offers for subscribers are a great perk. I'm not shopping anywhere else!
• Ordering was a breeze. The checkout process is secure and easy. My items arrived well-packaged and in perfect condition.

Hotel Review Examples

• I had an amazing stay at this hotel! The staff was so friendly and helpful, and the rooms were luxurious and spotless. I would definitely recommend this hotel to others.
• I received first-class service from the moment I arrived until the moment I left. The facilities were top-notch, and the view from my room was simply stunning.
• This hotel felt like a real home away from home. I was so impressed with the level of comfort and attention to detail. My stay was absolutely perfect.
• The hotel was in the perfect location, close to all the major attractions. Breakfast was a feast, with a wide variety of delicious options to choose from. I can't wait to stay here again!
• The hotel had a peaceful and relaxing atmosphere. I loved unwinding at the spa after a long day. It was an unforgettable hotel experience.

Restaurant Review Examples

• Exceptional dining experience! The dishes were beautifully presented and delicious. The service was impeccable from start to finish.
• Warm and friendly atmosphere. I enjoyed every bite of my meal, and the staff were attentive without being overbearing.
• Wide range of options for vegetarians. It was refreshing to see a menu that catered to all dietary preferences.
• Perfect romantic setting for a special evening. The flavors were authentic, and the recommended wine was perfectly matched.
• Generous portions and excellent value. I left full and satisfied. Will definitely be back.

Automobile Review Examples

• The staff at this dealership were really helpful and patient. They helped me find the perfect car for my needs.
• I love my new car! It has a smooth ride, gets good gas mileage, and has lots of cool features.
• The mechanics at this garage do great work. They fixed my car quickly, and it runs like new now.
• Buying a car from this dealership was easy and stress-free. The salesperson didn't try to pressure me into buying anything I didn't want, and they kept me well informed throughout the process.
• This dealership has a large selection of vehicles to choose from. I found the exact model and color I wanted, and the salespeople were helpful and accommodating.

Seasonal Home Rental Review Examples

• We had an unforgettable stay at this seasonal rental! The place was spotless when we arrived, and the view of the sea was breathtaking. The owners were warm and welcoming.
• This house felt like a real home away from home. It was fully equipped with everything we needed, and we had a relaxing and comfortable vacation.
• This was the perfect location for a family vacation. The swimming pool and children's facilities made our stay enjoyable for everyone.
• It was easy to book the rental, and communication with the owner was smooth. They were very responsive and answered all of our questions quickly.
• This rental was in a beautiful setting, perfect for a romantic getaway. It was secluded and peaceful, making it the perfect place to relax and recharge.

Industry Review Examples

• This company is a trusted leader in the industry. Their products are top-notch, and they are committed to sustainability. They are reliable business partners.
• This company is at the forefront of innovation in the industry. Their technological advancements have helped us to improve the efficiency of our own supply chain.
• This company provides exceptional customer service. Their team was able to meet our complex needs and deliver on time, even though they were challenging.
• This company's security and compliance standards are exemplary. Their adherence to the highest standards allowed us to work with them with confidence.
• This company's customer support is exceptional. When we had a problem with one of their products, they quickly sent a team to resolve the issue.

Food Review Examples

• The food here is top-notch. I love that they use fresh ingredients, which makes the flavors amazing.
• This agribusiness is committed to sustainability, which makes me feel good about buying their products.
• The chefs here are incredibly creative. They come up with new dishes that are both delicious and exciting to try.
• The customer service here is excellent. They quickly and politely resolved a minor issue I had with one of their products.
• I have dietary restrictions, but I can still find plenty of delicious and nutritious food here.

Banks & Insurance Review Examples

• This bank is reliable and has skilled and helpful staff. Their financial products are perfect for me.
• Simple insurance application process: The insurance application process was easy and straightforward. I got coverage quickly and at a good price, which made the whole thing stress-free.
• Exceptional customer service. When I had questions about my account, the customer service team was quick to respond and friendly.
• Their online platform is easy to use and lets me manage my money easily.
• When I had an accident, the insurance team processed my claim quickly.

Trade & Distribution Review Examples

• Outstanding shopping experience. This store has a great selection of high-quality products, and the staff are always happy to help.
• Fast and reliable delivery. I ordered online and my products arrived quickly and safely.
• Wide selection of brands and products. This is my favorite store because I always find what I'm looking for.
• The rewards and discounts offered to loyal customers make shopping here even more worthwhile.
• This store is located in a convenient location, making it easy for me to shop there regularly.
• This store always goes above and beyond my expectations, both in terms of service and products. The atmosphere is welcoming, and the staff are always happy to help. I especially appreciate their well-curated selection of high-end products. Every visit is a pleasure, and I'm always excited to discover new items on their shelves. Their commitment to customer satisfaction and quality is evident in every detail, from the elegant product displays to the friendly staff. It's the kind of place I can always count on for a rewarding shopping experience.

Satisfied Customer Reviews Examples

• I had an amazing experience with this company! The customer service was outstanding, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.
• I am a repeat customer of this business, and they never disappoint. The team is always friendly and helpful, and their products are outstanding. I've recommended them to all my friends and family, and I will continue to do so.
• After trying several other companies, I finally found the perfect fit with this one. The product is everything I was looking for, and the customer service is top-notch. I'm so glad I found them!
• I was hesitant to order at first, but I'm so glad I did! The quality is amazing, and the service was super fast. I will be a return customer for sure.
• I love this store! The customer service is outstanding, and the products are always top-notch. I highly recommend them to anyone looking for a great shopping experience.

Customer Service Review Examples

• The customer service representative I spoke to was so helpful and friendly. They went above and beyond to answer my questions and resolve my issue. I was really impressed with the level of service I received.
• I had a great experience with the customer service team at this company. They were very responsive and helpful, and they were able to resolve my issue quickly. I would definitely recommend this company to others.
• I was really impressed with the customer service I received at this restaurant. The server was very attentive and friendly, and they made sure that we had a great dining experience. I would definitely recommend this restaurant to others.
• I had a problem with my product, and the customer service team was very helpful in resolving it. They were quick to respond to my inquiries, and they kept me updated on the status of my issue. I am very satisfied with the way they handled my situation.
• I had a question about a product I was interested in buying, and the customer service representative I spoke to was very knowledgeable and helpful. They were able to answer all of my questions, and they helped me choose the right product for my needs. I was really impressed with the level of service I received.

5-star Review Examples

• This is the best product I have ever used! It is so easy to use, and it works perfectly. I highly recommend it to anyone looking for a high-quality product.
• I was so impressed with the customer service I received at this company. The team was very friendly and helpful, and they went above and beyond to make sure I was satisfied. I highly recommend this company to anyone looking for a great buying experience."
• I am a repeat customer of this business, and they never disappoint. The products are always high-quality, and the prices are fair. I highly recommend them to anyone looking for a great place to shop.
• I had a great dining experience at this restaurant. The food was delicious, the service was excellent, and the atmosphere was very inviting. I highly recommend it to anyone looking for a great meal.
• I am so glad I found this product! It has made my life so much easier, and it has saved me a lot of time. I highly recommend it to anyone looking for a way to improve their life.

9 Creative Ways To Generate Good Reviews For Business For Your Business

Ask your customers for reviews . If you provide excellent service, your customers will be more likely to leave positive reviews. You can ask for reviews in person, on social media, or via email.

Offer incentives . Offering a discount or coupon code is a great way to motivate customers to leave reviews. You can also offer a monthly giveaway or other incentives.

Run email surveys . Email surveys are a cost-effective way to generate reviews. Send a short survey to your email list, asking customers to rate their experience and leave a review.

Monitor social media . Monitor your social media channels for positive and negative feedback. Respond to both promptly and professionally.

Create an online community. Creating an online community for your customers is a great way to build relationships and generate reviews. You can create a community on your website or on social media.

Partner with influencers . Influencers will help you reach a wider audience and generate more reviews.

Create different spaces for customers to leave reviews . Include links to your review platform on your website and in your email signature. You can also add surveys to your live chat box.

Personalize your requests . When asking for a review, use the customer's name and mention their specific experience with your business.

Be timely . Ask for reviews shortly after a customer has purchased from you or used your service.

How To Manage Good Reviews?

• Use online reputation management tools : Use a tool like Statusbrew to reply to reviews from multiple review platforms, so that you can stay on top of your reviews and respond to them promptly.

Engage with positive reviewers: Thank them for their feedback, and let them know that you appreciate their effort.

Collaborate with online influencers: Partner with influencers in your industry to promote your business and generate positive reviews.

Preempt negative feedback: Give customers a clear way to contact you if they have a problem. This will help you to resolve issues quickly.

Respond to bad reviews promptly and professionally: Respond to negative reviews as soon as possible and apologize for the customer's experience. Offer to resolve the problem and take the conversation offline.

Avoid dishonest practices: Don't try to buy positive reviews or have your employees post fake reviews . This will damage your reputation and result in your business being suspended from major platforms.

Wrapping Up!

Customers are the most important part of any business. So, listen to what they have to say about their experiences with your products or services and really take their feedback to heart. Keep track of them, respond to them, and figure out how to use that feedback to make your business better.

Every customer is different and will have a different journey with your business. But if you are a reliable person who makes your journey better, you will likely get more positive feedback than negative.

Rushali Das

Rushali is a content writer at Statusbrew. She is fond of writing content that compels people to slow down and look more closely to discover the unknown stories.

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How to Respond to Google Reviews

Replying to Google reviews builds trust and keeps your profile looking professional

• Businesses that actively respond to Google reviews build customer trust and loyalty.
• It’s not hard to reply to Google reviews, but you’ll need a system to make sure you’re doing it promptly and don’t leave any unanswered.
• Negative reviews also need responses, but it’s important not to be unprofessional or too defensive.

Why is it important to respond to Google reviews?

How to respond to a positive Google review

• Reply to Google reviews as soon as possible. For some platforms, you’ll receive an email alert. For others, Semrush’s Listing Management tool can help you keep track of all the reviews coming in.
• Use their name in your response. The best Google review responses make people feel special. Addressing them directly feels more genuine and shows you’re not just copy/pasting.
• Be specific. If the customer mentioned a particular service or team member in their review, refer to it in your response so it’s clear you’re taking the feedback onboard.
• Don’t be afraid of the personal touch. If you remember serving the customer and they were pleasant to deal with, give them a positive review right back in your reply.

According to World First, 83% of users look at reviews before buying a product, while 50% check customer opinions to determine if a company can be trusted.

How to respond to negative reviews on Google

So before you take to the keyboard in anger, let’s take a look at how to respond to a bad Google review the correct way:

• Don’t rush to answer. You might have a strong desire to respond immediately after receiving negative feedback. But an emotional response can do even worse damage to your reputation. Take a step back and consult with your colleagues to find the most thoughtful response.
• Make your response public. While it might be necessary to reach out to a disgruntled client privately, it’s best to respond to their review first. That way, others will perceive your business as professional and one then addresses customer complaints head-on.
• Admit your mistakes. No one is perfect and most people understand that. People will respect you if you admit to flaws in your service and offer to make amends.
• Find out more. If the customer's review contains only a few words like “didn't like it”, follow up and try to learn exactly how you could improve.
• Offer a solution to the problem. Show you really care about making the situation right, perhaps by offering a discount if they give you another shot.

How to respond to fake or malicious Google reviews

• Log into Google Business Profile.
• Select “Reviews” in Google Business Profile Manager (left menu)

• Click the three dots on the review you wish to report.
• Select “Report review”.
• Select the part of Google’s policy that's been violated.
• Wait for Google's verdict (this can take a few days).

Let Semrush’s Review Management tool make responding to reviews easier

Streamline your review responses.

Understand your overall ratings

See your hard work pay off

Still have any questions about review management? We've got answers!

You may also like, online review management service, how to delete or update google reviews, do reviews impact local seo rankings new study.

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How to See My Google Reviews + Tips for Better Reviews

If you are in charge of a small business that appears on Google, then you know just how important online reviews are. After all, they can be the deciding factor for a potential customer when choosing between your business and a competitor. We all do it; deciding where to eat and what to buy based on the reviews given by Google.

When a potential customer searches for your business or a similar keyword on Google, your ratings and reviews show up right alongside your business name, location, and contact information. This is why it's crucial to not only monitor the reviews about your business but also take steps to improve them.

In this guide, we'll cover how you can check your Google reviews and provide some tips for getting better reviews. To finish, we will introduce IFTTT , our automation platform that helps hundreds of thousands of small business owners keep their daily operations running smoothly.

What Exactly Are My Google Reviews?

Google Reviews is a feature provided by Google that allows users to write, view, edit, or delete their reviews and ratings for businesses and locations on Google Maps and Google Search. These reviews contribute significantly to the online reputation of businesses and can influence other users' decisions when selecting products or services.

When a user writes a review, it becomes visible on the respective business's Google My Business listing, where other potential customers can see it. The cumulative score of these reviews contributes to the overall rating of a business on Google.

For business owners, these reviews provide valuable insight into the satisfaction level of their customers and help identify areas for improvement. Positive reviews can also act as social proof, attracting more customers to your business.

Luckily, it's easy to stay on top of your Google Reviews and manage them effectively. Let's dive into how you can view your reviews, respond to them, and improve your overall rating.

Understanding How to View Google Reviews

Viewing your Google Reviews is truly a piece of cake, and if you follow this outline, you'll be able to see and respond to your reviews in just minutes. Here are the simple steps you should know:

Log into your Google My Business account. If you don't have a My Business account, then you should follow the necessary steps to set up your profile.

In the left-hand menu, click on "Reviews."

Here you can see all of your reviews in one place, including both positive and negative ones. You can also respond to each review individually by clicking on the "Reply" button.

Tips for Better Reviews

Now that you know how to see your Google reviews, let's discuss some ways you can improve them. If your business is getting a lot of negative attention, then it may be time to reevaluate certain aspects of your business model, product, or customer relations. In many cases, however, businesses don't have enough reviews or simply don't care to monitor the incoming reviews.

Having a surplus of good reviews carries an important that cannot be overstated. Below are some tips to make sure your business's reviews are nothing but the best:

Encourage satisfied customers to leave a review by sending a follow-up email or including a call-to-action on your website.

Respond to all reviews, both positive and negative, in a timely and professional manner. This shows that you value your customers' feedback and are willing to address any concerns.

Provide excellent customer service to ensure positive experiences for all customers and reduce the likelihood of negative reviews.

Regularly monitor your reviews and address any issues or complaints promptly.

Consider offering incentives, such as discounts or freebies, for leaving a review.

Incorporate feedback from reviews into your business strategies to continually improve and meet customer needs.

Analyzing Your Google Reviews

Analyzing your Google Reviews can provide valuable insights into customer satisfaction, areas for improvement, and overall perception of your business. Here are a few things to consider when analyzing your reviews:

What percentage of your reviews are positive, negative, or neutral? Are there any recurring themes or common issues mentioned in the reviews? How do your ratings and reviews compare to your competitors'?

These questions can help you identify areas for improvement and develop strategies to better manage and respond to incoming reviews.

A good starting point is to look at the number of reviews you have garnered. A higher number of reviews not only improves credibility but also gives a more accurate representation of customer sentiment.

Analyze the trend of your ratings over time. If your average rating is improving, it suggests that the changes you've made are positively impacting the customer experience. Conversely, a decline could indicate issues that need addressing.

Lastly: an industry secret to demystifying your reviews is to identify common keywords in your reviews. These could relate to specific aspects of your business like 'customer service', 'quality', 'pricing', etc. Positive or negative sentiment around these keywords can highlight strengths or weaknesses. Also consider comparing your reviews to competitors around your area or niche.

Can One Pay For Google Reviews?

In business, there will always be a temptation to take easy shortcuts. One such method of shortcutting the system is attempting to buy fake Google Reviews, to artificially boost your business in the eyes of the public.

There exist countless sites and companies that promise to deliver fake reviews to your business page. However, it's important to note that buying Google Reviews is against Google's policies and could result in your business being penalized or even removed from their listings.

Additionally, fake reviews are easy to spot and can harm your business's credibility. Getting a lot of reviews on your Google page isn't a make or break for your sales and success, so it's best to develop natural and genuine reviews from satisfied customers.

Small Business Made Easy with IFTTT

Garnering good reviews is only one part of a large process that we know as running a business. Beyond reviews, you must tend to other daily tasks like marketing, keeping track of your finances, managing employees, and so much more. To make this process simpler and easier for small business owners, many turn to IFTTT .

IFTTT (If This Then That) is our free web-based service that allows you to create applets that automate tasks between over 800 different apps or devices.

For small businesses, this means streamlining processes and saving time by creating applets that connect your favorite business apps. For example, you can create an applet that automatically sends a thank you email to new customers or notifies you if someone leaves a bad review on your business page.

Read on to hear about our mission and our top picks for small business automations with IFTTT.

What is IFTTT?

IFTTT, an acronym for "If This Then That," is our free web-based service and mobile app designed to boost productivity by automating tasks. It works by creating connections between popular apps and services, allowing them to work together seamlessly.

The basic idea behind IFTTT is to create "applets" or sets of instructions that trigger when certain conditions are met. This can be turning on the lights automatically when you enter your house, for example.

Founded in 2011, IFTTT has been used by over 25 million individuals to automate both business and home tasks, saving time and increasing efficiency. It's commonly used to connect disparate services and systems, making all products and services work well together in a way that instills user confidence. Best of all, it's free and only takes a couple of minutes to set up.

The Essential Small Business Applets with IFTTT

Create Google Tasks for new Google My Business reviews

Don't ever forget to respond to your reviews! With this applet, you can receive a notification in Google Tasks every time a new review is left for your business on Google My Business. This ensures that no review goes unnoticed and allows you to stay on top of responding in a timely manner.

Get SMS messages for 1 & 2 star Google My Business reviews

This applet will send you an SMS message whenever a new review is submitted to your Google My Business listing that is rated 1or 2 stars. This will allow you to quickly respond to any negative feedback and address any issues that your customers may be having.

Track new Google My Business reviews in Google Sheets

Skip the tedious data entry and start managing your business's feedback data more quickly and easily. When new reviews are submitted for your business in Google My Business, this Applet will add its contents to a Google Sheets spreadsheet.

To enable these Applets and millions more (yes, millions), try IFTTT today for free!

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